Blog

Dominic Harrington - 23 May 2013 - BYOD

I recently took part in a “bring your own device” (BYOD) feature for Housing Technology magazine. The article features in this month’s magazine. It brings together various spokes people with a viewpoint on BYOD to find out how it is relevant ...

Simon Jones - 14 May 2013 - Field service management software and the social housing DLO

During last week’s CIH South West event, I spoke with colleagues from housing associations based in the South West about the positive changes we are all looking ahead to. It appears that the South West has an increasing number of DLO organisations in comparison to many other regions in the ...

Simon Jones - 02 May 2013 -

Last week, Oneserve’s managing director, Lucien Wynn, and I attended the CIH South West Housing Event in sunny Torquay, it was a very interesting event and a great success for all those involved. The speakers were very popular on the ...

Louise Hempstead - 02 May 2013 - Mobile workforce management

There has been a lot of talk about the Green Deal here at Oneserve recently. Our team is actively working with a Green Deal assessment organisation (the people who will assess how to make homes more energy efficient).

Simon Jones - 17 April 2013 - Field service management software

This month we’ve been witnessing the commencement of major changes to the NHS. To some this heralds a bright new beginning, whilst to others the beginning of the end.

The efficiency debate

Louise Hempstead - 12 April 2013 - Field service management software

It goes without saying that in business if you can’t attract customers then you are finished before you have even started, but what about keeping them? Customer retention is certainly the key to longevity within business. But these are fast moving times and social media can be a very public ...

Simon Jones - 11 April 2013 - Field service management software and the social housing DLO

SMART objectives help us to structure what we do at work and how we’re going to achieve our goals. But what if you’ve been set the task of researching and finding new service management software for your social housing organisation? How would you go about this?We believe there’s a SMART ...

Simon Jones - 04 April 2013 - Field service management software and the social housing DLO

With many welfare reforms coming into force at the beginning of the week, how are they likely to affect housing associations and what can these organisations do to compensate for the cuts?Making sure tenants are given the best possible ...

Louise Hempstead - 03 April 2013 - Cloud field service software

Following the wave of articles and media coverage citing the many reasons for companies to switch over to cloud-based storage, many businesses have jumped on board with many more still to switch over. The earlier adopters are now reaping ...

Louise Hempstead - 03 April 2013 - Field service management technology

Have you been caught out by any of the April Fools pranks doing the rounds this year?  We’ve rounded up some of the best here.Twitter announced that from 1 April they would be shifting to a two-tiered service where users will only be able to use vowels if they pay ...

Lucien Wynn - 25 March 2013 - Field service management software

I’ve been keeping a keen eye on report findings coming from the Aberdeen Group of late. I thought I’d share some of these with you.

Field service operations

Lucien Wynn - 22 March 2013 - Cloud field service software

As more and more businesses see benefits to working from the cloud, it is evident that the role of the CIO is changing. The change comes amidst the backdrop of technology, such as cloud computing, which is leading more and more businesses, institutions and professional bodies to abandon or bypass ...

Louise Hempstead - 15 March 2013 - Innovation that has influenced us

Before launching a new blog series we thought we’d take the opportunity to look back at our innovation that’s influenced us series. Towards the end of last year, we asked the team to take some time out from field service management and tell us about someone who has influenced them.   ...

Simon Jones - 12 March 2013 - Field service management software

Today there is a plethora of service management software to choose from. So how do you decide which will best complement your business, deliver the productivity gains you desire and support growth?When considering new software, here are 5 must-haves.

#1: Software as a service

Louise Hempstead - 11 March 2013 - Field service management software

What is workflow management? In the simplest sense, it is the daily routine we follow to perform the simplest of tasks to the most complex. It can involve a single task by a single person or multiple and complex tasks completed by various individuals or teams across geographical locations.

Lucien Wynn - 07 March 2013 - Cloud field service software

The recent TechTarget and Computer Weekly UK IT priorities survey 2013 of nearly 400 UK IT professionals has revealed that technology requirements, although changing rapidly, are still keeping SaaS (Software as a Service) a top priority.Further to this survey, ComputingWeekly.com reported ...

Louise Hempstead - 07 March 2013 - Great Gadgets & Gizmos

For our blog series –Great Gadgets and Gizmos - we asked the team to take a look into their lifestyles and tell us about the technology that has had an impact on them, be it big or small, funny or awe inspiring. We’re sad to say, the series has now ...

Simon Jones - 01 March 2013 - Field service management software

       With continued growth across our business we ended 2012 on a high here at Oneserve.We'd also been nominated for a UK IT Industry Award from Small Supplier of the Year and felt a healthy glow of recognition for our hard ...

Rob Lucas - 01 March 2013 - Great Gadgets & Gizmos

For our blog series – Great Gadgets and Gizmos – we’ve asked the team to take a look into their lifestyles and tell us about the technology that has had an impact on them, be it big or small, funny or awe inspiring. Our technical director Rob Lucas rewinds back ...

Jessica Knee - 22 February 2013 - Great Gadgets & Gizmos

For our blog series – Great Gadgets and Gizmos – we’ve asked the team to take a look into their lifestyles and tell us about the technology that has had an impact on them, be it big or small, funny or awe inspiring. Imagine being stranded on a desert island, ...

Louise Hempstead - 15 February 2013 - Cloud field service software

What a week it’s been – not only did we celebrate winning Most Innovative IT System at the prestigious Housing Innovation Awards, but we also had Pancake Day and Valentine’s Day.Here at Oneserve we love our husbands, wives, boyfriends ...

Luke Johnson - 15 February 2013 - Great Gadgets & Gizmos

For our new blog series – Great Gadgets and Gizmos – we’ve asked the team to take a look into their lifestyles and tell us about the technology that has had an impact on them, be it big or small, funny or awe inspiring.  Imagine being stranded on a desert island, ...

Lucien Wynn - 13 February 2013 - Cloud field service software

Looking through the business and IT news in the last few months, discussion within the IT industry is increasingly turning to cloud computing and big data analytics.More information is available to be harvested for analysis by companies than ever before. But the issue is obviously not that businesses should be ...

Simon Jones - 12 February 2013 - Field service management software and the social housing DLO

Over the past few months our innovative field service management software has been increasingly recognised. We are extremely proud to have been finalists in both the UK IT Industry Awards 2012 and the Housing Innovation Awards 2013. In the latter we’re nominated for the Most Innovative IT System.

Simon Jones - 08 February 2013 - Great Gadgets & Gizmos

For our new blog series – Great Gadgets and Gizmos – we’ve asked the team to take a look into their lifestyles and tell us about the technology that has had an impact on them, be it big or small, funny or awe inspiring.  Imagine being stranded on a desert island, ...

Louise Hempstead - 07 February 2013 - Mobile workforce management

We all know the old adage: the customer is always right. But to really stand out businesses now need to exceed their customers’ expectations. Outstanding customer service is the key; intelligent scheduling software a way to drive and support it.Yet, in ...

Louise Hempstead - 05 February 2013 - Cloud field service software

A hot topic as always is cloud security, and whilst the small to medium enterprises are jumping on board the cloud, our government has been historically reluctant to join. Things however do appear to be changing – here is a bite sized breakdown of how things are at the moment.A ...

Jodie Lewis - 01 February 2013 - Great Gadgets & Gizmos

For our latest blog series – Great Gadgets and Gizmos – we’ve asked the team to look into their lifestyles and tell us about the technology that has had an impact on them, be it big or small, funny or awe inspiring. Imagine being stranded on a desert island, what piece of ...

Lucien Wynn - 24 January 2013 - Great Gadgets & Gizmos

For our latest blog series – Great Gadgets and Gizmos - we’ve asked the team to take a look into their lifestyles and tell us about the technology that has had an impact on them, be it big or small, funny or awe inspiring.  Imagine being stranded on a desert island, ...

Louise Hempstead - 23 January 2013 - Mobile workforce management

The latest mobile workforce report from iPass – a company providing enterprise mobility services – makes interesting reading. It highlights how important the smartphone has become: the report noting that mobile employees ranked their smartphone as the ...