Workforce management servicing processes made easy

Last week I tweeted how one of our clients, One Vision Housing, is currently implementing the Oneserve gas servicing process.

Although the implementation itself uses a relatively standard approach, what’s got me really thinking this week is the way our software is capable of maximising a mobile workforce and about the business benefits this presents. This is true even though the implementation may seem on the surface to be fairly straightforward.

Scalable service management software

Because One Vision Housing already use our software it is extremely easy for them to introduce a new work stream such as gas servicing. This is a message I cannot stress enough when I meet service management businesses who are looking for flexible software capable of scaling with their business.

Oneserve is capable of doing just that – scaling with your business. As your business grows organically you’re able to switch on more and more functionality to meet business need. And this isn’t an arduous task at all – it’s particularly low risk and quick when you’re already using the software.

Flexible processes

What’s more, although a business may implement “gas servicing” what they’re actually getting is a flexible servicing process that can be used for routine maintenance, scheduled servicing and compliance works as well.

Using our leading mobile field service app

But going back to gas servicing in particular, the added value is in a mobile workforce using our HTML5 mobile app to carry out and record landlord gas safety checks. (But this could also be true for operatives carrying out electrical and periodic testing, for example.)

Using our mobile workforce app presents a number of clear benefits.

• If you’re already using our software then your operatives will be familiar with the app so getting people operational is easier and quicker.
• The app works on any device so operatives can choose whether they’re more comfortable using an iPhone, Android device or tablet, which speeds training, too.
• Because the app uses HTML5 it enables local storage, so someone carrying out a gas service where there is no internet connection is able to work offline with the device updating the central system once a connection is regained.
• Using a mobile app moves business away from manual processes and enables an electronic audit trail to be maintained which meets all legal requirements. This also opens up the possibility of emailing gas safety certificates, presenting a potential cost saving and greater efficiency than posting certificates.

As the gas servicing implementation with One Vision Housing progresses I’ll keep you updated with future blog posts.

by Dominic Harrington

Dominic leads our client-facing services so he’s likely to be the first person you’ll meet, if you haven’t already done so. With substantial experience in account management and client engagement roles, coupled with a talent for integrating systems and operational processes, Dominic brings considerable business acumen and foresight to each client relationship. He’s your man in the know.