“The customer is always right” is a mantra which has been used for over a 100 years, first originating in retailers such as Selfridges. But let’s face it, we all know it isn’t always true! Despite this false claim, this blog explores why the service management industry still needs to keep this mantra at the forefront of their business, but whilst altering their approach to customer satisfaction.read more
Artificial Intelligence is now part of our everyday lives, but despite its name, within the service management industry it isn’t always used to the greatest advantage. Oneserve explores why and explains how AI can truly add value to this industry.read more
Although preventative and predictive maintenance both aim to maintain business as usual, they are in fact very different. Oneserve explains why.read more
Oneserve explains the difference between IoT and IIoT and how they can be used in the field service management industry.read more
Predictive analytic specialist, BiG Consultancy have joined up with field service management software specialists Oneserve to accelerate Oneserve infinite. Find out more information today!read more
We have been named in global Top 20 Field Service Industry influencer list by Field Service News. Read our blog for our thoughts on being named in the #fsn20 in this article.read more
We have recently appointed Mark Hunt as Chief Technology Officer here at Oneserve. Read this article for Mark’s thoughts on joining the Oneserve team today!read more
A mobile workforce brings a variety of different challenges in the service industry but how can these be overcome? Find out how to manage mobile workforce challenges in this article.read more
How many times have you tried to measure your business process management goals but have found yourself severely frustrated, and staring at a screen that makes very little sense? Find out how to use KPIs for business improvement.read more
What are the crucial field service KPIs that your organisation should be tracking to measure your business goals? Find out with our list of essential field service metrics.read more
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