SaaS to the core

This week our customers will be enjoying the next round of benefits courtesy of our SaaS (Software as a Service) field service management software. On a quarterly basis we release a software update completely free of charge that enhances our customer’s experience. This blog explains why we do this.

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The service management industry: Are customers always right?

“The customer is always right” is a mantra which has been used for over a 100 years, first originating in retailers such as Selfridges. But let’s face it, we all know it isn’t always true! Despite this false claim, this blog explores why the service management industry still needs to keep this mantra at the forefront of their business, but whilst altering their approach to customer satisfaction.

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What are people saying about Oneserve...

At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us...

client-feedback

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Sky

"Oneserve schedules the right engineer for the job with the necessary materials and skills, allowing the engineer to complete the job first time.”

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Sowga Limited

“A key reason for choosing Oneserve was the analytics capability which we use to track trends in reactive maintenance issues, first time fix rates and response times."

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Sovini

“In the last six months we've increased productivity by a further 25% by working closely with the Oneserve team.”

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