Customer Management Software

Improve customer service and increase customer satisfaction

Customer Management

Easy installation, on-going support
Our customer management software provides a resource planning solution that is easy to install and will not disrupt existing operations. Once in place our software is synchronised with the Oneserve cloud so any incoming information from the field is updated in real-time.

That way your call centre gets the best available tools to immediately identify customer issues. Integrated pictorial workflows are easy to follow and help your staff identify the correct repair-and-maintenance issue being described by a customer.

Reduce costs and improve customer experience
Quick to set up, our call centre management software helps you diagnose issues, better manage resources and abilities, improve response times and build satisfaction scores.

Quicker, more accurate scheduling and appointments
Information is delivered to the call centre via field staff as it happens.

Improved customer experience and better relationships
Better information, delivered more quickly, means instant connection for customers and reduced waiting times.

What are people saying about Oneserve...

At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us...

client-feedback

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Sky

"Oneserve schedules the right engineer for the job with the necessary materials and skills, allowing the engineer to complete the job first time.”

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Sowga Limited

“A key reason for choosing Oneserve was the analytics capability which we use to track trends in reactive maintenance issues, first time fix rates and response times."

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Sovini

“In the last six months we've increased productivity by a further 25% by working closely with the Oneserve team.”

Clients Oneserve

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