Scorecard: Utilisation

Purpose: To isolate and compare a specific resource’s performance against a range of critical variables such as:

  • Average utilisation of team
  • Planned utilisation
  • Actual utilisation

Cutting through traditional barriers with razor sharp precision, our interactive dashboards enable your users to flex between high and granular performance analysis  – with just the click of a button.

By enabling you to configure your performance data into the most meaningful visual representations, you can quickly pin-point answers with greater accuracy. This enables you to seamlessly flex between monetary and performance analysis.

Scorecard: Sales vs Cost

Purpose: To aid monetary analysis through flexible sales charts, including:

  • Running costs
  • Non-labour costs
  • Working time costs allocated to jobs

These provide clear comparisons which enable you to see if you are recouping your costs across a spectrum of resource components, such as the money required to power an engineer to work.

By displaying your data in a clear, easy to digest format, your users are prompted to ask the right questions.  This is then further enhanced through the capability to drill down into further detail with speed and ease – making the truth accessible to all.

Scorecard: Additional Appointments

Purpose: To provide multiple opportunities to dive down deeper and get to the root of the problem. This includes:

  • Total reasons in time range
  • Reason breakdown

By visually displaying the variables that impact on your engineer’s performance, you can identify trends, assign accountability and pin point inefficiency with greater precision, accuracy and confidence.

Get to the bottom of why your resource had a high proportion of additional appointments in one particular month, compare this with the team’s performance – what is the data telling you? This level of dexterity, coupled with the ability to explore KPIs from every angle, provides your teams with the impetus to work smarter.

What are people saying about Oneserve...

At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us...




"Oneserve schedules the right engineer for the job with the necessary materials and skills, allowing the engineer to complete the job first time.”

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Sowga Limited

“A key reason for choosing Oneserve was the analytics capability which we use to track trends in reactive maintenance issues, first time fix rates and response times."

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“In the last six months we've increased productivity by a further 25% by working closely with the Oneserve team.”

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