Predictive utilities service management software
Scheduling Software for the Utilities Industry
Intuitive software to efficiently manage your mobile workforce
The nature of the Utilities industry means there are multiple engineers on the road at any one time. Effectively managing which jobs each engineer should attend and maximising the First Time Fix Rate can be an extremely complex process. This makes it very challenging to keep customer costs down whilst also ensuring you operate a healthy profit margin.
Trusted by many businesses with teams of engineers across the utilities industry, Oneserve supports day-to-day efficiencies whilst helping to achieve longer term productivity gains. We achieve this by managing the entire job in one collaborative system; from scheduling through to invoicing.
Our software provides a complete audit trail and gives you real-time visibility so you can monitor your assets, intelligently dispatch resources and automatically generate performance reports, from anywhere at anytime.
Lifting service delivery to new heights
Why wait until a problem occurs?
Oneserve infinite, our predictive option, predicts when a failure is going to occur, minimising downtime and reducing costs.
From the data generated in Oneserve, infinite automatically interrogates the information and produces highly intelligent conclusions.
Take a job that has faced challenges as an example; perhaps a customer has reported a specific problem, but upon the first visit the engineer diagnosed a different problem and subsequently didn’t have the right parts to resolve the issue.
Oneserve infinite will look at this ‘bad’ job, and others that display the same characteristics, and identify the contributory factors that caused the issue.
When a similar job is next scheduled, the Oneserve system will automatically alert your operative to the potential problem enabling them to counteract the issue before it has even happened. This brings significant efficiency benefits, together with an improved customer service.
Monitor asset performance to achieve optimal uptime
The same technology also enables us to draw data from sensors attached to your assets. By monitoring different behaviours and influential factors such as water detection and temperature, Oneserve infinite will detect potential asset failures. Once again, our software will alert your team and enable them to resolve the issue before it has caused any downtime.
Harness powerful technology to deliver an exceptional service
Despite the complexities of our software it is a very user friendly end-to-end solution. You can carry out inspections, installations and servicing & maintenance safe in the knowledge that your workforce and processes are operating as efficiently as possible.
Discover how our scalable service management software could improve your business by requesting a demo today.
What are people saying about Oneserve...
At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us...