Oneserve Products

Innovative and unique solutions tailored for you

Our enterprise level software is for medium to large companies who need broader functionality. Oneserve enterprise exceeds our client’s service delivery using features such as surveys, asset management and stock control. Oneserve enterprise has given our clients unprecedented results in their service management delivery – increasing productivity by over 25% and increasing first time fix rates to 95% – all within the first few weeks of using the software. With Oneserve enterprise, there’s also the option to implement it yourself, meaning there’s no need for developers or external implementation partners.
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Oneserve lite is for growing businesses that need consistency, visibility and collaboration but at a cost effective price. Oneserve lite is cost effective and quick to install, you get the same core functionality as enterprise and are able to scale up to enterprise if you need – perfect for growing businesses. Through using Oneserve lite, our clients have gained a competitive advantage, enabling them to win work against the odds.
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Oneserve infinite can be applied to our enterprise and lite product. Oneserve infinite leverages big data, IoT and AI machine learning to create predictive field service management. Traditionally, the provider of a service or product has broken or failed and reporting to the issue to the provider who will then get the problem fixed, usually by sending out an engineer. Oneserve infinite changes this process and helps service providers predict failures before they happen; increasing customer satisfaction, reducing costs and increasing first time fix rates. Read more.

Functionality Guide

index-image

lite

lite plus

enterprise

Workflow Management
Oneserve workflow
Custom workflow
Self service workflow builder
Link jobs
Custom SLAs
Clone jobs
Fast and flexible searching
Automated letters, invoices and certificates
Automated email
Automated SMS
Custom fields
Servicing and repetitive works
Supplier portal
B2B customer portal
Self service search views and exports
Resource Management
Best fit appointment recommendations
Timesheets and time tracking
Drag and drop scheduling
Automated schedule optimisation
Assets and Locations
Asset register
Asset surveys
Mobile Working
Issues work to mobile workers
Time and activity capture
Annotated photos
Services and signatures yes-icon
Van stock management
Mobile surveys
Risk assessment
Customer Management
Site history
Alerts
Customer contact records
Financial
Invoicing
Real time job profitability
Forms and Surveys
Fixed surveys
Configurable surveys and certification
Analytics
Self service reports and dashboards
Standard reports
Bespoke reports
Data extracts
Parts & Stock
Stock management
Stock purchasing
Oneserve Self Build
Oneserve self build
Oneserve Infinite
Oneserve Infinite

index-image

Lite Lite Plus Enterprise
Workflow Management

Oneserve workflow

Custom workflow

Self service workflow builder

Link jobs

Custom SLAs

Clone jobs

Fast and flexible searching

Automated letters, invoices and certificates

Automated email

Automated SMS

Custom fields

Servicing and repetitive works

Supplier portal

B2B customer portal

Self service search views and exports

Resource Management

Best fit appointment recommendations

Timesheets and time tracking

Drag and drop scheduling

Automated schedule optimisation

Assets and Locations

Asset register

Asset surveys

Mobile Working

Issues work to mobile workers

Time and activity capture

Annotated photos

Services and signatures

yes-icon

Van stock management

Mobile surveys

Risk assessment

Customer Management

Site history

Alerts

Customer contact records

Financial

Invoicing

Real time job profitability

Forms and Surveys

Fixed surveys

Configurable surveys and certification

Analytics

Self service reports and dashboards

Standard reports

Bespoke reports

Data extracts

Parts & Stock

Stock management

Stock purchasing

Oneserve Self Build

Oneserve self build

Oneserve Infinite

Oneserve Infinite

What are people saying about Oneserve...

At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us...

client-feedback

sky-logo

Sky

"Oneserve schedules the right engineer for the job with the necessary materials and skills, allowing the engineer to complete the job first time.”

Sowga Logo

Sowga Limited

“A key reason for choosing Oneserve was the analytics capability which we use to track trends in reactive maintenance issues, first time fix rates and response times."

Sovini Homepage

Sovini

“In the last six months we've increased productivity by a further 25% by working closely with the Oneserve team.”

Clients Oneserve

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