Field Service Management Solutions

Oneserve Solutions

Our solutions will transform the performance of your business.

Our tools make managing a mobile workforce easy, you can manage all your contractors, engineers, jobs, contracts and invoices from one system.

Intelligent Scheduling – accurately book jobs, forecast costs & timescales and dispatch workforces
Performance Boosting Visibility – share critical job info such as service history, parts inventory, SLAs & regulatory compliance details with engineers on the job
Accurate Billing & Reporting – automatically capture electronic audit trails for efficient invoicing, costing strategies & performance monitoring
Access Anytime, Anywhere – field workers can view appointments  and capture information – anywhere, anytime

Workforce Management Software

Work on jobs collaboratively, on-the-go and in real time to optimise your business process. Oneserve enables you to manage jobs from the initial call centre enquiry through to completion – providing your entire eco-system with the operational visibility required to maximise productivity and drive a high level of customer service. Acting as the hub of your service operation, our work management software solution provides all the visibility your teams require to plan, coordinate, complete, update and monitor every element of your service delivery. This level of visibility allows you to optimise performance whilst delivering a great customer experience.

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Workflow Management

Assets and locations

Assets & Locations

Oneserve’s asset management component securely captures and stores all asset information including warranty, servicing, repair history, location and access details. Operatives update the system in the field, providing you with real-time reports to track the status and analyse the performance of all your assets. Every interaction is captured on the engineer’s mobile device, instantly updating reports on the lifecycle costs and compliance status of the asset. This enables you to schedule maintenance, ensure compliance and maximise asset lifetime value.

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Customer Management

Faster response times and more effective customer resolutions are at the heart of customer service. Our customer management software helps you quickly connect the right people so you can improve efficiency and build customer loyalty.

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Customer Management

Resource Management

Scheduling and Resource Management

Our resource management tool provides better information from the field to your back office staff or call centre to improve your allocation of resources so you can make more productive decisions on jobs, parts and materials.

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Mobile Workforce Management

Oneserve provides your front line teams with complete visibility of their day on any HTML5 compatible mobile device, without the need for any paperwork. Maximise productivity and boost first time fix rates by providing everything your teams require in one intuitive mobile app – including parts and stock ordering, surveys, annotated photographs and customer signatures. As a fully mobile solution, Oneserve will help you manage your mobile workforce more efficiently.

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Mobile Working

Parts And Stock

Parts & Stock

With Oneserve, it’s easy to manage all your parts and stock suppliers in one system. Parts can be requested by each job at the planning stage, increasing utilisation rates and ensuring accurate job costing. As parts are used, the system analyses stock levels and automatically replenishes as required. Oneserve enables you to integrate with suppliers to create a single inventory which is highly transparent and easy to manage. As a result, stock levels are optimised, field workers always have the right parts to complete the jobs on time and your stock costs are minimised.

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Forms & Surveys

Our cloud based software allows your mobile workers to access data from virtually anywhere, meaning that workers can access documents, capture signatures, take photos, send emails and sign paper work all from one tool, this saves time and money by eliminating manual paperwork.

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Forms And Surveys

Analytics and Financial

Analytics & Financial

Using this software you can forecast future revenue streams, cash flow and projected profitability, and create specific KPI reports which reflect critical success factors. You can also drill down into detailed cost information, such as profitability per employee. As our architecture is accessible on a single platform, integration with your existing financial systems is a straightforward and simple task that avoids the need for manual reconciliation whilst ensuring the accuracy of your data. Oneserve Analytics is a powerful tool that delivers embedded analytics across the Oneserve system. It allows users to query data in Oneserve and create their own custom dashboards and reports using data that is continuously updated from the field.

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Self Implementation

For those wanting to realise the full potential of our SaaS offering, Oneserve Self-Serve is available to enterprise-level service companies with the expertise to self implement their service management system. This option is recommended to businesses with the technological prowess to take full control of Oneserve cloud based software, maximising value for money whilst benefiting from the same powerful functionality.

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Self Service

What are people saying about Oneserve...

At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us...

client-feedback

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Sky

"Oneserve schedules the right engineer for the job with the necessary materials and skills, allowing the engineer to complete the job first time.”

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Sowga Limited

“A key reason for choosing Oneserve was the analytics capability which we use to track trends in reactive maintenance issues, first time fix rates and response times."

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Sovini

“In the last six months we've increased productivity by a further 25% by working closely with the Oneserve team.”

Clients Oneserve

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