Ease and speed of use are essential requirements for any call centre management software to support teams during vital contact with customers.
Oneserve’s inbuilt call centre management software is call centre technology at its best. It simplifies the way your call centre team will manage workforce scheduling and appointment booking, and improves customer relationships and the diagnosis of maintenance issues.
Call centre technology at its best
- Provides comprehensive decision-making information to your call centre team at their first point of contact with customers
- Enables better workforce scheduling and empowers your call centre to make appointments during first contact with customers
- Integrated pictorial workflows help your call centre identify the correct repair and maintenance issue being described by a customer
- Vastly improves customer experience leading to increased customer loyalty – with repair or maintenance issues diagnosed effectively and convenient appointments easily booked