Workflow management software

Oneserve’s inbuilt workflow software will not only streamline the way your mobile workforce operates but also improve communication with customers.

Streamlining and improving workflow management

• Flexible workflows that can be defined to suit your requirements
• Intuitive and easy to use workflow software. Your field workers can simply move through step-by-step action lists and checklists on their mobile device
• Automated communications, such as automatic SMS text confirmation of appointments, together with automatically managed and escalating letters
• Inbuilt email capabilities also available, which are highly configurable and capable of sending emails to workers and customers at various stages
• Captures contact with customers as notes, compliments, complaints or any other type of defined event
• Flexible surveys that are completely configurable and carried out on a mobile device, which can be related to jobs and assets to inform analysis and planning
• Fully compatible with iPhone, Android and Windows platforms and workflows can be used on multiple mobile devices
• Utilises intelligent, threaded two-way SMS technology which uniquely threads conversations and matches responses to outbound messages. For example, new jobs can be offered on a first-come first-serve basis to suppliers so you know who responds, or optional appointment dates can be offered to customers so you can record their preference
• Electronic audit trail automatically maintained for all communication, works and events and stages