Managing a mobile workforce can be complex. So it is essential businesses use workforce scheduling software capable of simplifying the process of booking appointments.
Oneserve’s inbuilt scheduling software drives workforce scheduling and workforce planning, and has been proven to improve first time fix rates by up to 95% and reduce transport costs by 30%.
Ensuring effective workforce scheduling and workforce planning
- Simplifies appointment making at the first point of contact with customers by utilising user-friendly screens and drag and drop functionality
- Optimises each appointment by configuring the job, resources, availability of the mobile workforce and drive time using inbuilt scheduling software
- Schedules appointments directly into each field worker’s mobile device
- Ensures the right person is booked for the right job, at the right time, with the right kit on board
- Minimises drive time by optimising the route to and from each job
- Reschedules when necessary by allocating holidays/sickness to diaries, reserving time and prioritising diaries
- Automatically sends appointment notifications to customers (via letter, SMS text or email)