Workforce scheduling software

Oneserve’s inbuilt scheduling software drives workforce scheduling and workforce planning, and has been proven to improve first time fix rates by up to 95% and reduce transport costs by 30%.

Ensuring effective workforce scheduling and workforce planning

• Simplifies appointment making at the first point of contact with customers by utilising user-friendly screens and drag and drop functionality
• Optimises each appointment by configuring the job, resources, availability of the mobile workforce and drive time using inbuilt scheduling software
• Schedules appointments directly into each field worker’s mobile device
• Ensures the right person is booked for the right job, at the right time, with the right kit on board
• Minimises drive time by optimising the route to and from each job
• Reschedules when necessary by allocating holidays/sickness to diaries, reserving time and prioritising diaries
• Automatically sends appointment notifications to customers (via letter, SMS text or email)