Quality assured with our ISO 9001 & 14001 accreditations

Quality and sustainable business practices are top of the Oneserve agenda. 

 

ISO 9001 & 14001

 

Our ISO 9001 Accreditation

Providing service companies with a quality software solution that sustains real long-term value, is our primary objective.

In order to achieve this, Oneserve implement a stringent quality management system which is ISO 9001 certified.

What is a quality management system?

The ISO 9001 quality management system (or QMS) is an internationally recognised standard, awarded to organisations that demonstrate a serious commitment to quality. The key objectives of this certification is to ensure organisations operate and continually improve their processes, to deliver the most value to their customers and stakeholders.

In order to achieve this standard, we continually review and refine our processes to ensure they meet the strict regulatory requirements. This would not be possible without maintaining a flexible approach that enables us to deliver continuous improvement where and whenever needed.

Importantly, we recognise this flexibility is a core component of our success.  What’s more, we understand that this flexibility is required in many other business, especially in those that offer a service.

What this mean for you

Choosing a software provider that is ISO 9001 certified, means you have an internationally recognised quality product that will sustain its value in the long-term. This means you only need to buy once and your system will continue to evolve along side you, enabling you to achieve your business objectives on time and in budget.

It also provides peace of mind that your business needs govern every aspect of our operations and continue to shape our organisation. This makes customer satisfaction a critical component of our service offering.

What this means for your customers

If you provide a service, you need a reliable system that enables you to meet your customers’ needs better than any competitors.  Our service management software continues to provide a single solution for improving workforce productivity, cutting costs and reducing wasted resources. As we continue to evolve our SaaS offering, you can continue to develop innovative ways to deliver outstanding customer service.

Our ISO 14001 Accreditation

As a SaaS provider, it’s not just the vast efficiency gains our intuitive software affords many mobile workforce companies, that makes us happy.  We’re also proud of the huge impact our cloud based platform has on the environment by reducing the amount of paperwork used by thousands of service engineers and back office staff. But that’s not all…

For us, smarter business practices include incentives to work greener.  We take our own environmental responsibilities very seriously and practice an environmental management system that is 14001 certified.

This accreditation demonstrates our fulfilment of compliance obligations and sets clear environmental objectives for sustainable processes followed by everyone in our organisation.

As long-term value adding partners, we believe is it of critical important to contribute to a cleaner, greener environment that sustains business longevity.

What are people saying about Oneserve...

At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us...

client-feedback

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Sky

"Oneserve schedules the right engineer for the job with the necessary materials and skills, allowing the engineer to complete the job first time.”

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Sowga Limited

“A key reason for choosing Oneserve was the analytics capability which we use to track trends in reactive maintenance issues, first time fix rates and response times."

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Sovini

“In the last six months we've increased productivity by a further 25% by working closely with the Oneserve team.”

Clients Oneserve

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