Oneserve is proven to increase appointments made at first contact to 98% and job resolution on the first visit to 95%. All of which significantly impacts customer satisfaction and loyalty.
It places the right knowledge at your fingertips, so customer service teams are better equipped to engage insightfully with your customers and deliver more customer care.
Oneserve field service management software will ensure better customer service:
- Enables better customer service by providing your call centre team with more knowledge and insight, as well as asset and work histories all on one system
- Improves booking appointments at first contact, by using inbuilt workflow management and workforce scheduling software
- Optimises each appointment to ensure the right person is booked for the right job, at the right time, with the right kit on board
- Enhances lines of communication between your call centre, mobile workforce and customers with one system fully integrated with mobile devices
- Ensures you remain responsive to customer needs with specific notes made available on the system, such as ethnicity, disability and historical information
- Maintains your commitment to better customer service with satisfaction surveys and customer sign-off capabilities on mobile devices