February 2023

Improve your repairs service with customer obsession

The latest Housing Ombudsman report which reviewed service complaints between 2021-2022, has highlighted that one of the biggest complaints is that more action needs to be taken by landlords to improve the quality of homes and service. Social Housing landlords undoubtedly face many challenges currently from upgrading their properties to meet minimum energy efficiency standards, …

Improve your repairs service with customer obsession Read More »

How to use KPIs to measure your service delivery processes 

How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …

How to use KPIs to measure your service delivery processes  Read More »

4 Key Field Service KPIs for Social Housing Providers

Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …

4 Key Field Service KPIs for Social Housing Providers Read More »

How to create capacity for retrofit projects 

As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …

How to create capacity for retrofit projects  Read More »