November 2023

Tenant Perception Survey

Groundbreaking tenant survey unveils a critical ‘Customer Centricity’ gap in UK Social Housing

A new UK-wide survey of social housing tenants has revealed that tenant satisfaction levels are driven by such low expectations that their primary driver is to simply have a ‘safe home’. This is despite having aspirations to receive a level of service from their landlord comparable to that of major retailers like Amazon. Chronic underfunding …

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How Hillingdon Council is using Oneserve to maintain better homes

How Hillingdon Council is using Oneserve to maintain better homes

By Liam Bentley, Operations Manager for Repairs and Voids, Hillingdon Council As the Operations Manager for Repairs and Voids at Hillingdon Council, I’m deeply aware of the impact that damp, mould, and condensation (DMC) issues can have on our residents. With about 35,000 to 40,000 repairs each year across a diverse property stock of around …

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Beyond Four Walls

Beyond Four Walls: Unveiling tenant perspectives in UK Social Housing

Gain an understanding of Oneserve’s revealing ‘Beyond Four Walls’ tenant perspective report in this insightful podcast. Oneserve Chief Executive, Chris Proctor, offers his expert analysis on Oneserve’s ‘Beyond Four Walls’ survey results which saw the views of over 500 UK Social Housing tenants recorded. The survey results reveal the true perceptions and experiences of social …

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Hillingdon Council - Tackling damp and mould with Oneserve

Hillingdon Council: Tackling damp and mould with Oneserve

Hillingdon Council – Tackling damp and mould with Oneserve Hillingdon Council’s repairs and voids team is responsible for managing 35,000 to 40,000 repairs every year, across 10,000 properties. This includes about 3,000 leaseholders and 1,300 communal spaces. The team also supports minor adaptations to both tenanted and private properties and carries out a wide range …

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