December 2023

Gravesham Borough Council increases first time access success and streamlines customer interaction

Gravesham Borough Council Increases First-time Access Success and Streamlines Customer Interaction

Gravesham Borough Council increases first-time access success and streamlines customer interaction Gravesham Borough Council is a stock-retaining local authority that provides a wide range of frontline services to its residents. The Council is committed to continuous service improvement, underpinned by a skilled workforce. The Council first implemented Oneserve’s Job Management software during 2017 in a …

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Helping-the-Sovini-Group-maintain-over-13000-homes-in-the-North-West

Helping Sovini Maintain Over 13,000 Homes In The North West

Helping Sovini maintain over 13,000 homes in the North West The Sovini Group operates a unique model in the social housing sector. Created in 2010 it brings together commercial activities with social and not-for-profit businesses. Based in North West England, it manages and maintains more than 14,000 homes. It also operates several companies in the …

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Find out how the Sovini Group have transformed their service delivery through Oneserve

Find out how the Sovini Group have transformed their service delivery through Oneserve

In this podcast, David Cater, IT Operations Director at Sovini Group, tells us about how the Sovini Group are using Oneserve to transform all aspects of its repairs, voids and more recently, risk and compliance services. David talks us through how they have used the self-service functionality within Oneserve to create their own workflows and …

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Embracing data Excellence

Embracing data excellence in Social Housing: A key to meeting the Regulator’s objective

By Chris Proctor, Chief Executive, Oneserve The message couldn’t have been clearer: the fundamental role of social landlords is to provide safe, well-maintained homes and to build new social homes for those in need.   This warning shot was delivered by Bernadette Conroy, Chair of the Regulator of Social Housing, at last week’s Social Housing …

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