March 2024

Podcast - Islington council - Track My Operative

Track My Operative: Enhancing resident engagement within repairs services

In this podcast, Daniel Watkins, Programme Manager – Housing Property Services at Islington Council, tells us about how the council are using Oneserve’s Track My Operative feature to improve their service delivery and forge stronger, more transparent relationships with their tenants. Daniel discusses how this innovative technology has been adopted by the council to help …

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Navigating the age gap - why social housing must adapt to the Amazon-era

Navigating the age gap: Why social housing must adapt to the Amazon-era

As the social housing landscape continues to evolve, a not-so-silent battle brews beneath the surface. The expectations of younger tenants are going against the status quo. Gone are the days when having a roof that doesn’t leak and heating that works are enough to score top marks on a tenant satisfaction survey. Today’s 18-34 year …

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Beyond the basics - why tenants should expect more than just a safe home

Beyond the basics: Why tenants should expect more than just a safe home

Picture this: you’re scrolling through your phone, deciding whether to switch your mobile provider based on countless reviews and ratings online.  The freedom to choose products and services based on others’ experiences is something we take for granted in many aspects of our lives, from where we eat to who provides our internet. Yet, when …

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