Gemma Mitchell

Coordinating 50+ mobile engineers effectively at Fixatex Fixatex, an electrical contractor specialising in the UK housing sector, has experienced impressive growth thanks to Oneserve. With the help of Oneserve, Fixatex’s team has expanded by 50%, and they have achieved every monthly KPI. Moreover, the company’s revenue increased by a noteworthy 52%. Currently, Fixatex employs 15 …

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Delivering Exceptional Social Housing Services with Oneserve For over 40 years, MCP Property Services has been providing communities with social housing maintenance solutions across London and the East of England. Their extensive list of services encompasses repairs & maintenance, aid & adaptations, cyclical & capital works, and gas & electrical compliance. To deliver the best …

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Southern Housing Group’s Efforts to Deliver Outstanding Customer Service Southern Housing Group is one of the largest housing associations in southern England, offering over 28,000 homes to over 72,000 residents. To improve customer service, the group created Southern Maintenance Services (SMS) to bring previously outsourced work in-house. Savings of circa £200,000 within 8 months of …

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Enhancing Residents’ Repair Experience through Supportive Services With over six decades of experience in responsive repairs and maintenance, roofing, and construction, Breyer Group employs over 400 professionals. Their primary objective is to ensure that residents have a positive experience when repairing their homes, a principle that guides their operations across all projects. Spend 60 – …

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ULPS Improves Repairs Service with Oneserve for 8 Years For over 8 years, Oneserve has played a crucial role in United Living Property Services’ (ULPS) responsive repairs service. ULPS manages 40,000 properties and processes around 160,000 repair appointments through Oneserve annually. Vastly improved customer feedback Reduced ‘no access’ appointments by 45% Extra level of visibility …

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Assisting with the supply and upkeep of central heating systems in newly constructed properties Advanced Heating Wales is a company with 60 employees that provides plumbing and heating equipment maintenance services to both commercial and private clients. Their primary area of expertise lies in the installation of central heating systems for newly constructed properties. They …

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Revamping and upgrading windows for social housing organisations Crystal Clear Window Works provides window contracting services to social housing organisations across the UK. Their unique process enables them to repair and re-engineer windows affected by condensation damage, and they have serviced thousands of clients. With over 50 principle contracts built up over the years, they …

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Assisting FSG in Process Management and Client Communication FSG Property Services Ltd specialises in refurbishment and maintenance of social housing. The company collaborates with local authorities, registered social landlords, private homeowners, landlords, and developers. Their in-house teams operate across several contracts spanning from Buckinghamshire to Northamptonshire. Centralised data keep everyone informed Streamlined processes that can …

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Optimising Gilmartins’ Mobile Workforce: Enhancing Systems and Processes   Gilmartins is a contractor that specialises in property maintenance, with expertise in building repairs and maintenance. With over two decades of experience, the company provides domestic services to a wide range of sectors, including Education, Retail, Health, Hotels, Heritage, Design and Build, Developments, Commercial, and Public …

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Enhancing operational efficiency of MD Group through intelligent scheduling   MD Group is a building services company based in Bristol, specialising in the affordable housing and public sectors. They experienced rapid growth, opening 6 new offices and experiencing a 500% increase in annual revenue over a 5-year period. Reduced engineers’ travel time Increased the number …

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