Find out first-hand how Hillingdon Council are tackling damp and mould with Oneserve. In this podcast, Liam Bentley, Operations Manager for Repairs and Voids at Hillingdon Council, talks us through the damp and mould challenge the Council faces and how they have adapted their use of Oneserve to set up a robust process for logging, …
A new UK-wide survey of social housing tenants has revealed that tenant satisfaction levels are driven by such low expectations that their primary driver is to simply have a ‘safe home’. This is despite having aspirations to receive a level of service from their landlord comparable to that of major retailers like Amazon. Chronic underfunding …
By Liam Bentley, Operations Manager for Repairs and Voids, Hillingdon Council As the Operations Manager for Repairs and Voids at Hillingdon Council, I’m deeply aware of the impact that damp, mould, and condensation (DMC) issues can have on our residents. With about 35,000 to 40,000 repairs each year across a diverse property stock of around …
How Hillingdon Council is using Oneserve to maintain better homes Read More »
Gain an understanding of Oneserve’s revealing ‘Beyond Four Walls’ tenant perspective report in this insightful podcast. Oneserve Chief Executive, Chris Proctor, offers his expert analysis on Oneserve’s ‘Beyond Four Walls’ survey results which saw the views of over 500 UK Social Housing tenants recorded. The survey results reveal the true perceptions and experiences of social …
Beyond Four Walls: Unveiling tenant perspectives in UK Social Housing Read More »
Hillingdon Council – Tackling damp and mould with Oneserve Hillingdon Council’s repairs and voids team is responsible for managing 35,000 to 40,000 repairs every year, across 10,000 properties. This includes about 3,000 leaseholders and 1,300 communal spaces. The team also supports minor adaptations to both tenanted and private properties and carries out a wide range …
Hillingdon Council: Tackling damp and mould with Oneserve Read More »
When Loreburn Housing Association decided the time had come to look for a new job
management system, they knew that finding a new software partner with dedicated social
housing expertise and a proven track history of delivering excellent customer service, was a
must.
The challenges presented by poor data (or lack of key data ….or any data at all) and record-keeping are increasingly evident in the housing sector, causing distress and basic health and safety issues for tenants and eroding trust in landlords.
Langstane Housing Association is on a mission to modernise their ways of working. As part of their current IT strategy, they are looking at moving from on-premise solutions to SaaS products which will enable the social landlord to automate tasks wherever possible.
By Chris Proctor A Hollywood film about two LAPD narcotics officers isn’t the most obvious place to find lessons for the social housing sector. But 2001’s Training Day starring Denzel Washington and Ethan Hawke has a line in it which has always struck me as critical to my line of work (which is admittedly quite …
In social Housing what you can prove is more important than what you know Read More »
Irwell Valley Homes are on a journey to refresh their digital strategy. Within this, they were looking for job management software that offered good product flexibility as well as integrated repair and scheduling capabilities.
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