martin@velocityweb.co.uk, Author at Oneserve

The Oneserve Guide to Efficiency in Field Service Management

Leave a Comment / White Papers / By martin@velocityweb.co.uk

Efficient field operations allow companies to deliver a great service while minimising costs. Find out how your organisation can become more efficient with this comprehensive guide. The guide discusses the following four essential components to efficient field operations: Cost optimisation – given that positive cash flow is vital to all organisations, how can costs be optimised? …

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Is Insourcing the Answer? Four In-House Repairs & Maintenance Teams Share Their Experience

Leave a Comment / White Papers / By martin@velocityweb.co.uk

This comprehensive eBook looks at the experiences of several organisations. The debate around insourcing repairs and maintenance services continues to rage in the UK social housing sector. There are arguments for different business models, each with their own strengths and potential risks. This comprehensive eBook looks at the experiences of the following four organisations, each …

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Getting it right first time – How to build an effective DLO

Leave a Comment / White Papers / By martin@velocityweb.co.uk

Based on the experience of our client partner, One Vision Housing, this white paper explores the driving factors behind their decision to insource, together with how they achieved a 20% increase in productivity and transformed their ‘appointments made at first contact’ from 45% to 98%. We also look at why a housing provider may choose to …

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Customer experience in social housing – an alternative perspective

Leave a Comment / White Papers / By martin@velocityweb.co.uk

Social housing, by its very nature, is a sector designed for the benefit of society and those in most need. It is however a sector at a pivotal turning point. This is undoubtedly a good thing, as the focus on social housing and the conditions in which tenants live have come sharply into focus, it …

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A Property Contractors’ guide to tackling COVID-19

Leave a Comment / White Papers / By martin@velocityweb.co.uk

This eBook looks at the complexities contractors currently face, reflecting on today’s lessons and providing guidance on the changes you will need to make to successfully get your business beyond this crisis. Discover how you can: Drive resilience during lockdown Deliver strategies to build a stronger future Adapt to working in unprecedented times Overcome today’s …

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How to embrace digital transformation in Social Housing

Leave a Comment / Blogs, News / By martin@velocityweb.co.uk

Undoubtedly the Social Housing sector is facing a digital challenge. But what do we even mean by ‘digital’ in this context? ‘Digital’ is a broad term and it is highly likely that your perception differs to that of the person next to you. But does this matter?

The Social Housing sector’s digital transformation – what to focus on

Leave a Comment / Blogs, News / By martin@velocityweb.co.uk

The Social Housing sector faces a fundamental digital challenge in 2020. A challenge that was substantial before the coronavirus outbreak, but now has been exacerbated to different levels.

The ever-increasing role of technology within a contractor workforce

The ever-increasing role of technology within a successful Contractor workforce

Leave a Comment / Blogs, News / By martin@velocityweb.co.uk

The pandemic forced a lot of industries to adjust to different ways of working and for many that has translated into a greater reliance on technology to support and facilitate this.

How Housing Associations can meet customers’ changing expectations

Leave a Comment / Blogs, News / By martin@velocityweb.co.uk

It’s all about expectation – in Housing Executive Magazine’s latest issue, we talk about the importance of understanding your customers’ perspectives to deliver a more positive repairs and maintenance service.

Field Service: How to minimise the impact

Leave a Comment / Blogs, News / By martin@velocityweb.co.uk

The coronavirus pandemic is a deep humanitarian crisis that is also gravely affecting the global economy. As the UK battles with COVID-19 through travel bans, lockdowns and the closure of educational establishments, all those that can, are being asked to work from home.