Supporting your mobile workforce management with service management software enables maintenance companies to provide a more efficient and consistent service to their clients.
What’s more, as technology perpetually evolves, new opportunities to elevate your performance and gain more value from your system, continue to enter the market.
Low code service management solutions are the perfect example of how you can improve your performance management with greater ease and speed.
What is low code?
According to Rob Marvin writing in the article ‘How low code development seeks to accelerate software delivery’ [Source: Software development times];
“Low-code application development platforms are designed to enable rapid creation, quick setup and deployment of applications with a minimum of traditional “hand coding.”
As such, the adoption of low code is gaining traction across the field, enabling both providers and consumers of software, to add value to their service offering, in a myriad of ways.
Here’s 3 areas low code could enhance your field service management:
1. Faster software delivery
If you are unsatisfied with your service management system, finding and implementing a new system no longer involves a long, laborious wait.
Service applications that integrate low code, enable consumers to cut costs and increase efficiency right from the get go. In an age of slow implementation and costly professional services, front end applications that minimise hand coding and complex integration, provide a unique opportunity to accelerate lead times and ROI.
One example of how low code principles are being leveraged to speed up software deployment, is through self-implementation.
2. Process management
Even with the most rationalised business process management, without the flexibility to make real-time adjustments to your system, inefficiencies can still hinder productivity and service quality.
Low code applications that support self-configuration, empower service organisations to identify and execute change management with greater ease, speed and precision.
This is most effective when applied to the management of workflows. Having a user-friendly interface that enables system operators to create, monitor and adjust workflows through a series of easy to follow steps, opens up a whole plethora of opportunities to continually improve and elevate your service quality.
3. Customer Experience
With rising expectation and perpetual flux in customer demand, the key to repeat business is through executing a robust customer-driven service offering. However, in order to keep your business strategy in alignment with market demand, service organisations require tools to capture, review and action customer feedback.
Front-end systems quick to adopt the use-ability factor of low code, address this need for accessible feedback mechanisms with customisable forms and automated audit trails.
This offers an attractive opportunity to create and refine onsite feedback forms and customer satisfaction surveys with greater ease and less technical knowledge – all supported by the simplicity of low code.
Further value is added when you combine this functionality with the technological ability to visualise data using customisable dashboards. All of which can be shared across your business with speed and ease. This makes the transition of data into actionable business intelligence, a powerful tool for delivering outstanding customer service. All this can be achieved thanks to the help of low code.
Low code interfaces provide end-users greater control over their software. This is achieved through extending user capabilities to include the power to make configurations and system adjustments – all without the need for technical assistance.
Aside from saving valuable time, for service businesses managing teams of field technicians and onsite engineers, this provides an exciting opportunity to obtain greater value from their software, whilst enabling field engineers to lead the way for service excellence.
As a SaaS provider, our Oneserve team continue to develop new ways for our clients to achieve their business objectives on time and in budget. By deploying a client-led development strategy we continue to evolve our product portfolio and service delivery in response to customer feedback.
For more information, visit our product page, call our expert team on 01392 354 335 or explore our award-winning software first hand with a free demo.
Don’t forget to check out the related blog: Oneserve’s Low-Code solution to Field Service Software