There are several core inefficiencies that are common within the housing sector. From slow void turnaround and low first-time-fix rates, to poor tenant satisfaction, all of these come at a cost to your organisation.
Here we discuss the common inefficiencies housing organisations face and how Field Service Management software could offer a solution to overcoming these issues and achieving maximum field service efficiency.
For housing organisations maintaining several properties, slow void turnaround times and low first-time-fix rates can be some of the biggest challenges to overcome. Workforce management software unites your back office and field-based teams enabling you to plan, coordinate, complete, update and monitor every element of your service delivery. By giving your workforce increased visibility and control of the end-to-end process you can ensure your team are aware of the requirements and deadlines for each job, making managing multiple jobs and meeting tenant expectations quick and easy.
Low tenant satisfaction
Inefficiencies within your organisation’s operational processes can affect your service delivery, leading to unhappy tenants and poor satisfaction rates. This issue is easy to overcome by keeping your tenants up-to-date and informed with the progress of the work being carried out on the property. From sending an initial appointment letter through to sending an SMS message to advise that the engineer is on the way, Oneserve can automate these processes whilst also creating a real-time record of job progress, visible on both the desktop and mobile applications. This gives you all the tools you need to keep your tenants informed and consistently deliver service excellence.
Poor communication across teams can cause many issues, from lost information to simple misunderstandings. By giving your back office teams the ability to communicate effectively with your mobile workforce you will save time and reduce inefficiencies. By providing field workers with a mobile app, you allow those out on the job to have access to the same resources as those in the office. This means they don’t have to wait for information to be passed on to know what work needs to be carried out. This also gives Office based teams the ability to monitor job progression in real-time, track the mobile workforce and schedule additional jobs if required.
One of the common knock-on effects of poor communication is poor stock and materials management. Wasted stock is costly mistake that is common within housing organisations, but this can be easily overcome with Oneserve’s parts and stock management function. This allows you to monitor stock use, replenish stock and record stock against jobs, so under or over ordering is no longer a problem and expenses can be easily tracked and related to each job.
Poor staff retention
Poor staff retention is common within field-based teams as employees can feel disengaged. By giving your field workers full visibility of the information needed for a job through a mobile app, you will be building an engaged and productive workforce for your organisation. Cloud-based Field Service Management solutions that work in tandem with a mobile app enable the necessary documents to be shared instantaneously, so everyone has access to the information they need to complete their job with accuracy.
The above inefficiencies are common within many housing organisations and have a direct impact on your customer service, growth and finances. To find out more about how Field Service Management software can benefit your organisation and eradicate these common issues, request a demo today or speak to our friendly team on: 01392 927 021.