This practical guide identifies how you can protect your business from common failures when designing, implementing and maintaining an effective Business Process Management system (BPMS).
1) Implementing the wrong bpm software
Given the complexities of processes, BPM systems are not one-size-fits all. Therefore, before embarking on the deployment of work order software, its important you have a clear understanding of the functionality you need in order to achieve your objectives.
Process automation and the digitalisation of forms and surveys can provide quick win efficiency gains. However, these wins can be short lived if long term objectives haven’t been factored into your choice of software.
2) Lack of business process understanding
Take the time to understand your processes, not just where inefficiency occurs but also take the time to understand why it happens. Drilling down to the root of common inefficiencies and evaluating alternative solutions, reduces the risk of the same mistakes being repeated time and time again.
This will help you to define where your processes can be improved and what BPMS features could help you support these improvements.
3) Lack of workforce collaboration
Having streamlined processes is one thing but without strong communication and collaboration from the top downwards, slow adoption can prevent you from releasing the true potential of you BPM system.
In order to get everyone working more effectively it’s important to ensure your whole workforce is onboard and understands the benefits of implementing improvements to the way they work.
What’s more, your front end users hold valuable operational knowledge – seeking their input will help you get a stronger insight which can be fed back into your strategic planning.
4) Not taking a systematic approach
Processes are a set of critical business activities so by their very nature they can be complex. Having a clear methodology and applying practical techniques ensures a standardised way of working and managing processes.
Working to a recognised framework can make it easier to navigate through the process mapping and planning, helping you maintain a clear focus and a robust justification for any changes you wish to implement.
5) Failing to continuously monitor, analysis and refine your processes
More than anything, effective Business Process Management is about making change your competitive advantage.
The ability to adapt and adjust your processes is critical to the survival of your business. Therefore, continuous improvement should be at the heart of your strategy. By setting appropriate Key Performance Indicators (KPIs) you ensure the right control mechanisms are accurately capturing the effectiveness of your process improvement management. That way you can be confident that all changes are beneficial rather than ritual.
Perhaps the best technology to support a continuous improvement strategy is one that enables you to gain real time visibility and control over your entire service delivery.
There are many ways Oneserve support businesses to take control over their processes to achieve optimum efficiency and high workforce productivity. From customisable workflows and process automation to real-time visibility and self-service reporting, Oneserve power a new wave of innovation and service excellence.
To see the difference Oneserve field service management tools could make to your business, request your free demo here. In under 20 minutes we can show you exactly how you can work leaner and smarter.