Are your field service engineers ready for what lies ahead?

We can’t predict the future but we can use what we do know to better plan for possible eventualities. By building the resilience of your field service company and adopting a flexible approach, you can become better placed to deal with future challenges. Such as:

  • Labour shortages
  • Tighter controls on lending
  • Restricted growth

Health check

Is your business as lean as it could be? With the possibility of future cuts, optimising your field service management with streamlined processes and intelligent workforce scheduling could significantly lessen the blow.

Strategic planning through conducting a detailed analysis of your business and mobile workforce management techniques is a good starting point. This enables you to identify inefficiencies and areas for behavioural change through continuous improvement.

What’s more, keeping your running costs low by stripping out waste and better performance management, enables you to maximise your profitability.

According to Service Matters, there are 2 main types of waste:

Defects – such as work that needs repeating because it wasn’t done right the first time round
Over-processing – such as unnecessary steps in a workflow or multiple reports

Both forms of waste cause frustrations and prevent your business from being as lean and productive as it could be. Once you’ve identified areas where waste occurs, you can begin to develop solutions.

By prioritising what needs doing and formulating it into an action plan, you can start the process of optimising your business.

Investing in long-term partnerships

There’s power in numbers and mutually beneficial relationships with strategic stakeholders can be an effective way of gaining stability in an otherwise turbulent marketplace. These relationships occur across the supply chain, providing you multiple touch points to strengthen your position within it. Conducting a stakeholder analysis enables you to identify:

  • WHO the key influencers are on your business
  • HOW much power these stakeholders yield

Once this has been established, you can prioritise your stakeholders, tailoring and delivering activities that will sustain long term value exchanges.

How are you measuring productivity?

Building a smarter workplace does not necessarily mean over stretching your resources. Rather, it means creating working environments that incentivise better workforce performance and smarter ways of thinking.

Mobility solutions conducive to smarter working, such as mobile apps, automated workflows and electronic forms, are easily accessible, and if used wisely, can have a fast ROI.

What’s also important is setting realistic KPIs informed by accurate knowledge. The more visibility you have across the whole of your service operations, the more complete the picture you can build of your business’s health.

Oneserve Resource Scorecard reporting provide visually immediate insight from any perspective.

The three key performance indictors of Utilisation, Profitability and Additional Appointments, generate a sophisticated yet digestible worker profile that cuts through the traditional complexities associated with data analysis.

This makes understanding your business intelligence faster, easier and more accurate.


Though uncertainty can put a business under additional pressure, it can also provide the motivation for implementing change that improves the long-term health of your company. This shift in mind set prompts companies to embrace challenges as new opportunities to become leaner, more agile and therefore more successful.

From mobile solutions and workforce planning to intuitive analytics and performance management, Oneserve provide the right field service management solution to ensure you continue to deliver customer service excellence, no matter the challenge.

For more information on how Oneserve could help you, call us on 01392 367 367 or contact us here.