The building services industry is particularly complex, with a vast amount of expertise working towards a multitude of outcomes, such as health & safety, energy efficiency and compliance regulations. To maintain competitiveness, standards need to be upheld, and consistently so, with little margin for error and resultant risks.
The challenge here lies in coordinating operatives to maintain multiple systems across multiple sites, all the while pushing to meet KPI targets and stringent regulations. This quantity of work means any inefficiency quickly magnifies, whether in terms of admin or during a maintenance call-out.
In a bid to make the building services industry more safe and efficient, the Chartered Institute of Building Services Engineers has been working with the BESA and the ECA to create a centralised wiki-type hub, which details technical specifications, the legal standards surrounding various building systems and provides access to service manuals.
This centralisation of knowledge and data will certainly help businesses to become more efficient, but this can be enhanced more so through the use of maintenance management software. As well as serving as an excellent tool for engineers to focus more of their time on what matters most, i.e. being on site and attending the jobs they are assigned, this software will also grant you complete visibility over your entire operation. From scheduling planned maintenance appointments to managing emergency call-outs, Field Service Management software will record every aspect of a job undertaken by your workforce. This provides a full audit trail and gives your team access to valuable sets of data related to the specific sites they visit.
With the ability to complete more jobs simultaneously comes leverage to stand out amongst the competition. Accessing and reporting against the data sets you are collecting occurs in real-time, which directly supports the notion of working towards a building services industry founded on efficient decision making, actioned with total confidence and authority. In addition, this should instill a sense of confidence when using subcontractors. The right service management software will give access to subcontractors and provide them with all the information they need regarding the specific sites they are working on. This collaboration will strengthen your team’s ability and give you the option to scale accordingly when taking on an increasing amount of, or specialist, maintenance jobs.
Transform your maintenance service with artificial intelligence
Oneserve has been providing service management software for 8 years, during which we have scheduled millions of jobs efficiently and effectively. But our desire to enhance job process efficiencies left us looking for more, and the technological advances brought before us by artificial intelligence was able to quench this thirst.
Through the combined use of AI (Artificial Intelligence) and deep learning algorithms, Oneserve Infinite identifies when jobs have failed to meet KPIs, as defined by the end user, highlighting the contributing factors which have caused the issue(s). By identifying connections between failed jobs and their causes, an alert is issued when a future job, with a similar set of circumstances, is booked. Take a site with difficult accessibility for example. When future maintenance call-outs are made to the site, Oneserve will automatically alert your operative of the potential issue, enabling them to prepare accordingly.
As well as improving the processes involved with completing a job successfully, Oneserve Infinite provides the ability to predict impending issues through IoT (Internet of Things) enabled sensors. These sensors can be attached to assets such as boilers, monitoring a range of factors, including temperature and irregular movements/vibrations. This can also extend to fire safety, security and even water detection.
The real power lies in how these IoT sensors combine with AI, deep learning algorithms and the operative’s knowledge. This predictive model far outperforms the inefficiency of a reactive approach and avoids the unnecessary costs associated with preventative models.
To learn more about how Oneserve can transform your maintenance processes, request a free demo today.