The Internet of Things and Industrial Internet of Things are extremely valuable to the field service management industry. When applied correctly they will optimise asset performance, improve efficiency and enhance the customer experience.
What is IoT?
The Internet of Things brings the physical world to the digital world, vastly expanding what information technology can achieve. By connecting physical assets with the digital sphere using sensors and actuators, we can electronically monitor and manage our ‘things’.
The use of IoT started to emerge commercially in 2010 and has now become commonplace in our daily lives – from heating systems that we can control on our mobile devices, to fitness bands that monitor our physical activity.
What is IIoT?
IIoT stands for the Industrial Internet of Things – it applies IoT technologies to the manufacturing industry. Also referred to as the Industrial Internet, IIoT focuses on improving connectivity, efficiency, scalability, time savings and cost savings for industrial organisations, and will sometimes be used interchangeably with Industry 4.0.
The definition between the two is as follows:
- If a refrigerator or wearable device is connected to the internet it is a consumer application and part of the IoT.
- If a factory floor has an ecosystem of sensors, machinery and people connected to processes and to the internet, it is an industrial application and is part of IIoT.
Why you need to harness IoT and IIoT
The field service management industry is full of data – from job history to stock management and asset inventories. But the challenge has always been leveraging this information to ensure you achieve optimal efficiency and improve business performance.
By combining big data with sensors and Artificial Intelligence (AI), we have developed complex deep learning algorithms that can predict failures before they even happen. Oneserve infinite redefines how you deliver your service; banishing costly responsive maintenance and replacing it with efficient predictive maintenance. This seismic shift brings a new meaning to the customer experience and uncovers efficiency savings otherwise not achievable.