Profitability does not have to come at the expense of your field engineers. As competition heightens, this blog looks at why investment in your mobile workforce could improve your overall profitability. This includes identifying which areas of your workforce management you should focus on.
Many service organisations address performance issues through tackling operational and process inefficiencies. Implementing a quality management strategy such as the ISO 9001 accreditation provides a systematic framework from which many field service businesses can plan, execute and control strategies for continuous improvement.
This combined with intuitive field service management software that enables self configuration and effective process management can significantly improve a business’s performance.
However, with more technological savvy Millennials entering the workforce and rising to managerial positions, could workforce management move up a gear?
As the number of employees with increased technical skills increases in your mobile workforce, having the right tools and approach can pave the way for competitive advantage through maximising the value your workers offer.
This can be achieved through leveraging field service technologies to advance your management techniques to ensure you cultivate the best working environment for all your team.
Here are 4 aspects smart service management providers are integrating into their mobile workforce strategy:
1. A collaborative platform
Field mobility apps provide clear communication channels that enable timely information to flow freely between your field technicians and back office administrators. This supports strong team work and wider stakeholder participation.
2. Intelligent scheduling
Ensuring your field technicians receive appropriate appointments that match their skills, location and equipment optimises service time and enhances your team’s ability to increase first time fix rates and deliver customer experience excellence.
3. Real-time field visibility
Empowering your service mangers with full operational visibility in real-time, provides the necessary means to pin point inefficiencies and action improvements immediately. This eliminates many costly bottlenecks and service inefficiencies that may cause daily frustrations for your team, hindering both workforce moral and customer satisfaction.
4. Accurate performance knowledge
Having accurate resource performance reports enables service managers to build and share realistic job expectations and productivity targets. This provides a clear and accurate benchmark for incentivising increased performance and worker accountability.
Oneserve specialise in service management software including smart workforce scheduling and powerful analytical platforms to help field service businesses throughout the UK increase profitability through improving workforce engagement.
For more information, why not call our friendly field expects on 01392 367 367 or why not request a FREE software demonstration here.