Managing a growing data infrastructure within the telecoms industry

Ahead of their report next year, the Government’s National Infrastructure Commission have made the announcement that they will be reviewing how the telecoms industry is regulated. This will of course involve considering future industry trends and subsequent demands, including the implementation of 5G infrastructure.

With continued development to data infrastructure set to continue on a large scale, telecoms organisations must focus their attentions on how to utilise technological and data advancements, whilst also meeting customer and regulatory expectations.

Ahead of the telecoms regulatory review, there are steps that can be taken to put the telecoms industry in a position of control that will permit an adaptable and responsive service. This will not only enable growth in the existing market, but also provide the foundations to respond effectively to any future industry developments.

3 steps to effectively manage your data infrastructure

1. Monitor assets remotely
With a diverse asset portfolio, including warehouses/depots, data centres, wireless towers and fixed lines, comes a significant amount of maintenance work, with response time to issues being a critical measurement. On top of this, the Government’s Future Telecoms Infrastructure Review sets ambitious targets for the availability of FTTP (Fibre to the Premises) and 5G networks, “We want to see 15 million premises connected to full fibre by 2025, with coverage across all parts of the country by 2033.”

Whilst these developments will continue to present new challenges when it comes to asset management, this process can be simplified through the use of IoT hardware and functionality. By installing IoT sensors in your assets, you will be able to monitor your portfolio remotely, giving you the ability to identify issues, as an asset starts to show signs of poor performance, and react before any downtime occurs. In addition to improving your productivity, this IoT-led approach will deliver a level of service to your customers that hasn’t previously been achievable.

2. Empower your staff
Good UX equals good business. Every system you use, even if it is capable of supplying the right functionality to match your needs, will create no real value for your organisation without an intuitive UX. This will of course benefit your entire workforce, providing simplicity for those who are not so tech savvy and familiarity for those who are.

Take field service management software as an example; a well-built system should motivate your staff to work as efficiently as possible during each stage of the job completion process, with the design influencing how they understand the logic of the system.

A powerful, user-friendly solution will help your staff to process job data in as few clicks as possible, whilst increasing the speed of maintenance tasks and realising operational improvements.

3. Grow with a self-service solution
Given the constant change in the telecoms industry, any system you use should have the flexibility to mould to your specific needs. Although an essential element, this goes beyond the ability to scale as your employee base and asset portfolio grows. In addition to this scalability, you need a level of customisation that will directly influence the efficiency and customer experience you can achieve. After all, the more configurable your system, the quicker you will be able to respond to changing demands and market conditions.

Regarding the changing telecoms landscape, NIC Chairman, Sir John Armitt, says, “The regulators are vital in ensuring we as consumers are treated fairly. But if the UK is to be a world leader in the latest technologies, we need a system of regulation that allows companies to be innovative, without being penalised for it.” A very valid point, but regardless of any challenges new regulations could present, telecoms companies can lead the way by harnessing solutions available today. These will not only effectively manage the growing data infrastructure, but also deliver an efficient, customer-focused service.

To discover more about how Oneserve’s field service management software can support your organisation’s drive for innovation, request a free demo today.