Whether you’re looking to win new business, improve customer satisfaction or reduce operational costs, Oneserve looks at how quality management systems are powering successful service businesses.
Quality management techniques have influenced organisational structures for many years. Here’s how they remain as relevant today as ever, especially for businesses offering services.
Pitching for new business
When bidding for new contracts, accreditations can hold serious weight in helping differentiate your service company and securing new business, especially when tendering for government contracts.
Quality management standards such as the internationally recognised ISO 9001, are increasingly becoming a prerequisite for procurement teams looking for reliable third party service providers. This is particularly relevant in the construction industry.
For large businesses slow to acknowledge the strategic advantage of gaining such accreditations, this could mean loosing foothold in the market place.
Whilst for smaller, agile service businesses quick to adopt approved quality management systems, this provides new opportunities to expand into new markets and gain competitive advantage.
What is quality management?
In essence, a quality management system (qms) is a rationalised framework that organises your business’ policies, procedures, processes and resources into an efficient system, optimised for consistently meeting the needs of your customers and stakeholders. Therefore, any business delivering a service to its customers, regardless of size, could leverage this quality assurance system to implement a truly customer centric business strategy. Whilst simultaneously:
- Improving customer satisfaction
- Increasing sales
- Improving business performance
- Reducing wasted resources & operational costs
This commitment to maintaining quality systems, demonstrates how a business is capable of delivering long term value – an attractive proposition to any potential third party stakeholder looking to forge sustainable business relationships.
But aside from enhancing your compatibility with new business, having a robust systematic framework for implementing quality management techniques, optimises the health of your business. This is achieved through providing continuous opportunities to review and refine your processes, identifying inefficiencies before they snowball into costly bottlenecks and ensuring your service delivery is in alignment with fluctuating customer demand.
How the right software could help support your strategy
Many of the most successful service businesses leverage technology to support their management systems. Particular areas where migration to an electronic management platform, could enhance a business’ performance include:
The capability to accurately record full audit trails and performance metrics on one user-friendly platform, such as our field service management software, can significantly improve the effectiveness of a quality management system. What’s more, the flexibility to make process improvements in real time, wherever needed, can elevate the scope of a QMS dramatically.
Benefits of selecting a ISO 9001 certified service provider
As an ISO 9001 accredited SaaS provider, we have first hand knowledge and experience of implementing our own robust quality system that continues to sustain value adding relationships with all our stakeholders. Click here for more information.
As such, we understand the importance of having a flexible management system that supports continuous process improvement whilst delivering a fast ROI. This is reflected in the unparalleled flexibility of our software, making our features highly compatible with many quality strategies.
To see how our software could accommodate your business needs, whilst providing intuitive tools for effective mobile workforce management, why not request a free product demo.