3 new ways that will transform your void management process

Are you fed up of wading through spreadsheets? Are you looking for greater operative visibility? Are your turnaround times creeping up in light of legislative changes?

These are just a few challenges facing housing departments and contractors across the UK when looking at their current void management process.

With an increased focus on ensuring operations are efficient, and against a political backdrop of changes such as the introduction of the bedroom tax, organisations are starting to adopt long-term strategic approaches to help enhance and manage the turnaround of their empty social housing properties.

One way they are revolutionising their processes and achieving big gains is through the use of software to manage their supply chain, and within it their void management process.

Why? Simply put, using a void management system (or fixed asset management software), such as that developed by Oneserve, offers you a range of benefits.

Within one unified platform, you can manage end-to-end void times, carry out the mobile capture of void specifications, allocate the work of operatives and subcontractors, and manage costs, invoices and re-charges. You can also build transparent relationships between customers, contractors and sub-contractors, resulting in better efficiencies and better productivity.

Take Vivark, for instance. They partnered with Oneserve to utilise a cloud-based service management software solution to change their void processes, enabling multiple empty homes to be quickly brought back to a suitable standard, ready for re-letting.

Here are 3 ways void management software will revolutionise your organisation’s processes:

1. Big efficiencies

By co-ordinating your workforce through intelligent scheduling, you are able to send the most appropriate person, in the right vicinity at the right time.

In addition to assisting with both planning, the software permits a great deal of flexibility: allowing supervisors to allocate work or your workforce to create appointments and schedule work for themselves for the same day on their mobile device.

Not only does this help reduce the mileage of your mobile workers (which equals fuel savings) but it’ll also help you to increase the number of jobs completed per day.

But the savings you can make don’t stop here. We work with customers who have also seen productivity gains, a reduction in administrative tasks and improvements in reporting.

2. Instant visibility

Void management software helps your departments work together, from your workforce completing a survey, your call centre re-routing appropriate teams to immediately updating accounts.

It is this integrated approach that offers you one view of all processes, providing you with a seamless way of reviewing data – rather than looking at multiple cobbled together data sheets.

Say goodbye to silos and duplicated work, and welcome unified ways of working that keep all teams happy by working towards one goal.

3. Better communication

Many social housing landlords will agree that their systems are archaic. And with older, traditional systems comes poor communication channels that ultimately have an impact on the overall turnaround time.

With void management software, your systems talk to each other. For example, it’ll allow your call centre to quickly connect the right people, whilst mobile solutions will update your team in real-time, enabling you to make more productive decisions on jobs, parts and materials.

Whatever your objectives are for the year, whether it be reducing turnaround times, helping to minimise rent loss or re-investing money back into your communities, could this be the year to wave goodbye to your thousands of spreadsheets and embrace new service management technology?

Find out more, request a demo to speak to one of our team and see it in action.