Transforming your voids management processes through software

Efficiency is a critical driver for housing departments and contractors up and down the UK. Void work programmes are one area that holds great potential for realising efficiency savings due to the number of days and range of trades involved in the process.

But despite this, recent statistics suggest that many in the housing sector still haven’t addressed this potential saving. Research carried out by Oneserve, that spoke to 375 housing providers, uncovered huge discrepancies in void property turnaround times. The median was 33 days but some reported taking more than 6 months on average.

No matter where your organisation sits on this spectrum, there is scope to improve. Many organisations are beginning to adopt long-term strategic approaches to help enhance and manage the end-to-end process of their void work programmes.

Sovini Property Services is one such organisation. Sovini decided to introduce field service management software to help them manage the voids turnaround and maintenance of their 13,000 properties. By streamlining processes and introducing more efficient ways of working, the software helped Sovini reduce the number of days they spend working on voids projects from 10.09 to 8.99, within just 6 months of implementing the system.

Below are three improvements that, with the help of Oneserve’s void management software, Sovini were able to introduce:

  1. Better communication
    Oneserve’s cloud-based software allows the entire Sovini workforce to communicate with ease. The mobile app gives the teams on the job the ability to share data relating to job progression with the back office teams in real time. The office team can also create and amend forms themselves to ensure that everyone captures data in a consistent and accurate way, giving everyone the information they need to work effectively.
  2. Improved efficiency
    Sovini achieved improved workforce efficiency because the increased collaboration ensures progress is maintained at an efficient pace. The intelligent scheduling function sends the right person to the right job, whilst giving the teams the flexibility to allocate work and create appointments on the go. These highly efficient schedules minimise drive time, reduce costs and maximise their ROI. This contributed to Sovini seeing a 25% increase in productivity and an 11% increase in efficiency.
  3. Increased visibility
    Having full visibility of job progression through one single system allowed Sovini to work more effectively and enhance their processes. Every team within the organisation now has access to the data they need, giving the ability to plan, coordinate, complete, update and monitor every element of the service delivery. Being able to view a full audit trail and useful data in real time has been a big contributor to the success that Sovini has seen since working with Oneserve.

Find out more, request a demo today to speak to one of our team and see it in action.