Breyer Group

Breyer Group has over 60 years’ experience specialising in responsive repairs and maintenance, roofing and construction. With over 400 employees, it is their mission to provide residents with a positive experience when making repairs to their homes, an ethos which is applied across all of their projects.

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The challenge


Breyer Group initially used three systems to manage their service provision, each of which were set up to complete fundamental day-to-day tasks. Although these systems did the job, they required extensive maintenance and internal training, which distracted Breyer’s teams from operating as efficiently as possible.

They also had no means of reporting on their team’s performance, which meant job data was being lost and improvements were hard to implement. On top of this, if any improvements were identified, the changes they wanted to make were time consuming and expensive.

Due to these inefficiencies creeping in, Breyer began researching the service management market for an alternative solution.

The solution


Breyer explored five field service options, and after an extensive review process they concluded that Oneserve best met all of their requirements.

With an immediate need to reduce existing inefficiencies, a particular selling point was the speed in which Oneserve could be up and running.

Breyer also had extensive integration requirements as their customers operate on numerous different housing management systems – all of which Oneserve would need to integrate with.

Oneserve has completely changed how we operate. We were able to strip out three other systems, which has not only simplified our processes, it has also dramatically cut our operating cost. In fact, we now spend 60-70% less on our service management solution.

Daniel Eastham, Business Process Manager - Breyer Group

The results

Reduced costs
The full-scale nature of Oneserve has transformed Breyer in more ways than one, as Daniel explains:

“Oneserve has completely changed how we operate. We were able to strip out three other systems, which has not only simplified our processes, it has also dramatically cut our operating cost. In fact, we now spend 60-70% less on our service management solution.”

Extensive reporting
The Oneserve Analytics tool enables Oneserve users to interrogate a vast array of data. This information can be viewed on customisable dashboards and reports can be automatically scheduled and sent to key stakeholders. Daniel expands on this:

“I use the analytics tool for most of my reporting. It gives me everything I need metrically.”

Improved efficiency
The clunky processes incurred by the previous system have been replaced by a simple, all-inclusive solution that enables everyone in the organisation to work more efficiently. Daniel explains:

“Oneserve is a lot easier to use. We can automatically book operatives, easily see their schedules and our commercial team can prepare invoices instantly. This has significantly improved our efficiency.”

Greater confidence
The failings of the previous system meant the Breyer team needed a solution that would regain their confidence. Oneserve has achieved just that, as Daniel explains:

“We made sure we involved some end users in the implementation process so they could see the improvements early on. This, together with the simple interface, means that our team are very happy with Oneserve. We have 240 people using the system, and it is so easy to use that our operatives are up to speed within 10 minutes, and our office users can pick everything up in half a day.”

Stats

They now spend 60-70% less on their service management solution

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Improved scheduling has increased their overall efficiency

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Their operatives can get up to speed with the system in just 10 minutes

Oneserve is a very robust and dependable solution that is extremely good at what it does. It brings simplicity and precision that delivers benefits across our entire organisation.

Daniel Eastham, Business Process Manager - Breyer Group