Contour Roofing’s job processes were convoluted and led them to rely far too heavily on paperwork. Their mobile engineers used several different documents and programs to log and track their activities, which meant the back office team had limited visibility of their progress throughout the day.
The way the back office team scheduled jobs also led to inefficiencies as audit trails were not readily available to view, preventing them from assigning jobs to the most relevant engineers.
Contour Roofing soon recognised that, in order to aid growth and take on bigger contracts, they would need to streamline their processes.
Contour Roofing’s workforce now view everything they need on their mobile device, which they also use to capture job details, including images and signatures.
The back office team can now see live schedules for the entire workforce, enabling them to assign jobs efficiently. They can also view information from past appointments as new jobs are booked in.
Data is now recorded in real-time. Whereas previously they had to wait for paperwork to be returned to the office, they can now invoice quickly and accurately.
“Our engineers have increased productivity by up to 25% per day, which is thanks to their mobile devices giving them access to everything they need.”
Elizabeth Harris, Training Manager - Contour Roofing
Contour Roofing realised the benefits of a cloud-based field service management solution very quickly. Scheduling improved, not just because they were able to devise schedules efficiently but because they could complete the process far quicker, as explained by their administration team:
“It’s fantastic being able to schedule appointments for our workforce easily. As soon as we start typing in a client’s name, we can see past appointments and important notes, so we know instantly who would be best matched to complete the job. Having this all in one central location has made running the day-to-day activities of the business much more streamlined.”
By introducing efficient processes at every stage, their engineers have also benefited from a simpler, quicker job completion process with everything they need hosted in a single system.
Jobs can be assigned to engineers much more efficiently
They do not rely on paperwork to complete jobs
Mobile engineers have increased productivity by up to 25% per day