Gilmartins is a property maintenance contractor specialising in building maintenance and repairs. The company offers domestic services, operating in both the social housing and commercial sectors.
In order to win more business and improve quality of service, Gilmartins realised they needed to improve the systems and processes that drove their mobile workforce.
They wanted to shift from a manual approach to a mobile solution that would provide better reporting information, greater visibility of management metrics and smoother overall processes.
As with all our customers, we worked with Gilmartins to form a partnership, so that we could fully understand their business needs, and help them build a field service management solution that would meet these needs in the most effective way possible.
We transferred Gilmartins from a paper-based system to a mobile solution, connecting everyone in the organisation and reducing administration across the board. The connectivity also increased visibility and with everyone using the same online system, reporting is now accurate and simple.
“It’s David and Goliath stuff. Partnering with Oneserve has enabled us to win work against the odds – against some of the big players.”
Dean Bradley, Commercial Director - Gilmartins
Since using Oneserve, all of Gilmartins’ operatives undertake tasks on their smartphone. The data is immediately fed into the system, giving complete visibility across the business. The improved accessibility of data has also made it far easier to monitor performance. As a result, staff have greater awareness of their responsibility and are subsequently performing better. These efficiency improvements have led to significant business improvements:
- Better productivity – 30 field operatives have increased their output to 5 jobs a day.
- Moving into new markets – supported by Oneserve’s quick implementation and adaptability, they have been able to expand into new markets.
- New business – 10 year contract with Origin Housing secured, worth £50 million, and a further 3 year contract secured with Direct Line Group.
- Industry recognition – most Innovative Procurement at the Housing Innovation Awards 2013 (winner) and Contractor of the Year in the 2013 Housing Excellence Awards (finalist).
Better productivity: Field operatives have increased their job output per day
Supported by Oneserve’s quick implementation and adaptability, they have been able to expand into new markets
They have complete visibility across the business