Case Study

Helping ULPS process 160,000 repairs appointments

Helping ULPS provide responsive repairs for over 8 years Oneserve has been a key element of United Living Property Services’ (ULPS) (formerly DW Support Services) responsive repairs service for over eight years. They have 40,000 properties to manage and process around 160,000 repairs appointments through Oneserve every year. Vastly improved customer feedback Reduced ‘no access’ …

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Helping SHG provide an outstanding level of customer satisfaction

Helping SHG provide more than 28,000 homes for over 72,000 people As one of southern England’s largest housing associations, Southern Housing Group provide more than 28,000 homes for over 72,000 people. Southern Maintenance Services (SMS) was created to bring previously outsourced works back in-house, consolidating the group’s efforts to deliver outstanding customer service. Savings of …

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Helping One Housing Group efficiently maintain over 16,000 homes

Helping One Housing Group manage over 16,000 properties One Housing Group is a leading provider of housing, care and support across London and the South East, looking after 16,000+ homes. They have a DLO (Direct Labour Organisation) responsible for the maintenance of all their housing stock, which has been in operation since 2014. Complete visibility …

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MD Group

Delivering intelligent scheduling to enable MD Group to operate more efficiently

Delivering intelligent scheduling to enable MD Group to operate more efficiently MD Group are a leading building services specialist operating in the affordable housing and public sectors. They are based in Bristol and have grown significantly, opening 6 new offices and achieving a 500% increase in annual turnover in just 5 years. Reduced engineers’ travel …

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Islington Council: Bringing works in-house

Helping Islington Council manage over 25,000 properties With over 25,000 properties in their portfolio, Islington Council provide a wide range of frontline services to their residents. Historically, they relied upon contractors to complete this work, but the majority of works were brought back in-house during 2012. Surpassed their custom satisfaction target by achieving 91% Out-of-hours …

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Gravesham Community Hub: Using Oneserve to case manage vulnerable residents during COVID 19

Creating an innovative solution to establish an open line of communication Gravesham Borough Council are a stock retaining local authority who provide a wide range of frontline services to their residents. Using Oneserve during the COVID-19 pandemic has allowed them to create an innovative solution, Gravesham Community Hub, which has established an open line of …

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Gravesham Council: A fifth of the budget saved

Helping Gravesham maintain 6,000 properties with over 60 engineers. Gravesham Borough Council are a stock retaining local authority providing a wide range of frontline services to their residents. They maintain nearly 6,000 properties in the county of Kent, employing over 60 engineers who rely on field service management tools. Over £1 million of savings (a …

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Gilmartins

Helping Gilmartins improve the systems and processes that drive their mobile workforce

Helping Gilmartins improve the systems and processes that drive their mobile workforce Gilmartins is a property maintenance contractor specialising in building maintenance and repairs. The company has been established for over 20 years and offers domestic services, operating in the Education, Retail, Health, Hotels, Heritage, Design and Build, Developments, Commercial and Public Sectors. Field operatives …

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