Case Study

Gravesham Borough Council increases first time access success and streamlines customer interaction

Gravesham Borough Council Increases First-time Access Success and Streamlines Customer Interaction

Gravesham Borough Council increases first-time access success and streamlines customer interaction Gravesham Borough Council is a stock-retaining local authority that provides a wide range of frontline services to its residents. The Council is committed to continuous service improvement, underpinned by a skilled workforce. The Council first implemented Oneserve’s Job Management software during 2017 in a …

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Helping-the-Sovini-Group-maintain-over-13000-homes-in-the-North-West

Helping Sovini Maintain Over 13,000 Homes In The North West

Helping Sovini maintain over 13,000 homes in the North West The Sovini Group operates a unique model in the social housing sector. Created in 2010 it brings together commercial activities with social and not-for-profit businesses. Based in North West England, it manages and maintains more than 14,000 homes. It also operates several companies in the …

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Hillingdon Council - Tackling damp and mould with Oneserve

Hillingdon Council: Tackling damp and mould with Oneserve

Hillingdon Council – Tackling damp and mould with Oneserve Hillingdon Council’s repairs and voids team is responsible for managing 35,000 to 40,000 repairs every year, across 10,000 properties. This includes about 3,000 leaseholders and 1,300 communal spaces. The team also supports minor adaptations to both tenanted and private properties and carries out a wide range …

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Fixatex - Coordinating 50+ Mobile Engineers

Coordinating 50+ Mobile Engineers Effectively At Fixatex

Coordinating 50+ mobile engineers effectively at Fixatex Fixatex, an electrical contractor specialising in the UK housing sector, has experienced impressive growth thanks to Oneserve. With the help of Oneserve, Fixatex’s team has expanded by 50%, and they have achieved every monthly KPI. Moreover, the company’s revenue increased by a noteworthy 52%. Currently, Fixatex employs 15 …

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MCP

Delivering Exceptional Social Housing Services with Oneserve

Delivering Exceptional Social Housing Services with Oneserve For over 40 years, MCP Property Services has been providing communities with social housing maintenance solutions across London and the East of England. Their extensive list of services encompasses repairs & maintenance, aid & adaptations, cyclical & capital works, and gas & electrical compliance. To deliver the best …

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Southern Housing Group’s Efforts to Deliver Outstanding Customer Service

Southern Housing Group’s Efforts to Deliver Outstanding Customer Service Southern Housing Group is one of the largest housing associations in southern England, offering over 28,000 homes to over 72,000 residents. To improve customer service, the group created Southern Maintenance Services (SMS) to bring previously outsourced work in-house. Savings of circa £200,000 within 8 months of …

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Breyer

Enhancing Residents’ Repair Experience through Supportive Services

Enhancing Residents’ Repair Experience through Supportive Services With over six decades of experience in responsive repairs and maintenance, roofing, and construction, Breyer Group employs over 400 professionals. Their primary objective is to ensure that residents have a positive experience when repairing their homes, a principle that guides their operations across all projects. Spend 60 – …

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