Delivering Exceptional Social Housing Services with Oneserve

For over 40 years, MCP Property Services has been providing communities with social housing maintenance solutions across London and the East of England. Their extensive list of services encompasses repairs & maintenance, aid & adaptations, cyclical & capital works, and gas & electrical compliance. To deliver the best service, MCP has partnered with Oneserve.

Achieved 93% first-time-fix rate

88% of first appointments booked have been kept

Upheld 100% compliance on gas and electrical testing

As a sub-contractor for their client, synchronicity was a key requirement for MCP. Oneserve configured a portal for MCP’s client and integrated this with their housing management system. This joined up approach gives both parties complete visibility over the entire job process.

Oneserve

The Challenge

MCP was facing significant challenges in delivering their services as they had to rely on a manual process, which resulted in limited visibility into their operational efficiencies. With the arrival of a substantial new client, who wanted a more efficient service, MCP realised they needed to improve their service delivery.

The Solution

Oneserve configured a portal for MCP’s client, which was integrated with their housing management system. This integrated approach offered both parties complete visibility over the entire job process. The portal now handles complex business processes, including void turnaround and residential adaptations, as well as gas servicing, installation, and certification.

The Results

Since implementing Oneserve, MCP has seen impressive results. With the client portal, MCP has been able to provide real-time access to information about their service delivery, fostering trust and enduring partnerships. The integration of the portal with existing systems has enabled MCP’s clients to raise jobs in their system while automatically synchronising with Oneserve. The company has achieved a 93% first-time-fix rate, 88% of first appointments are kept, and 100% compliance has been upheld on gas and electrical testing.

In conclusion, Oneserve has helped MCP Property Services to deliver exceptional services to their clients and communities, improving their operational efficiencies and ensuring that residents and clients are at the forefront of everything they do.