Enhancing Residents' Repair Experience through Supportive Services

With over six decades of experience in responsive repairs and maintenance, roofing, and construction, Breyer Group employs over 400 professionals. Their primary objective is to ensure that residents have a positive experience when repairing their homes, a principle that guides their operations across all projects.

Spend 60 - 70% less on their service management solution

Improved scheduling has increased efficiency

Operatives using the system within 10 minutes

Oneserve has completely changed how we operate. We were able to strip out three other systems, which has not only simplified our processes, it has also dramatically cut our operating cost. In fact, we now spend 60-70% less on our service management solution."

Breyer Group

The Challenge

Initially, Breyer Group relied on three separate systems to manage their service provision, each designed to fulfil essential day-to-day tasks. However, these systems demanded significant maintenance and internal training, detracting from Breyer’s operational efficiency.

Moreover, they lacked the capability to report on their team’s performance, resulting in the loss of job data and making it difficult to implement improvements. If any changes were necessary, they would often be time-consuming and costly.

As these inefficiencies began to accumulate, Breyer embarked on research in the service management market to identify an alternative solution.

The Solution

Breyer Group evaluated five field service options and, following a thorough review process, determined that Oneserve was the most suitable solution for their needs.

Given their pressing need to address existing inefficiencies, the speed at which Oneserve could be implemented was particularly attractive. Additionally, Breyer had extensive integration requirements, as their clients operate on numerous housing management systems, all of which Oneserve would need to integrate with.

The Result

Reduced Costs and Improved Efficiency
The implementation of Oneserve has resulted in a transformation for Breyer in numerous ways:

“Oneserve has completely changed how we operate. We were able to strip out three other systems, which has not only simplified our processes, it has also dramatically cut our operating cost. In fact, we now spend 60-70% less on our service management solution.”

Comprehensive Reporting
Oneserve Analytics provides a vast range of data which can be viewed on customisable dashboards. Reports can also be scheduled and automatically sent to relevant stakeholders:

“I use the analytics tool for most of my reporting. It gives me everything I need metrically.”

Streamlined Processes
The previous cumbersome procedures have been replaced by a simple, all-inclusive solution, increasing the efficiency of the entire organisation:

“Oneserve is a lot easier to use. We can automatically book operatives, easily see their schedules and our commercial team can prepare invoices instantly. This has significantly improved our efficiency.”

Increased Confidence
Oneserve has restored the confidence of the Breyer team by providing a reliable and efficient solution, eliminating the failings of the previous system.

“We made sure we involved some end users in the implementation process so they could see the improvements early on. This, together with the simple interface, means that our team are very happy with Oneserve. We have 240 people using the system, and it is so easy to use that our operatives are up to speed within 10 minutes, and our office users can pick everything up in half a day.”

Oneserve is a very robust and dependable solution that is extremely good at what it does. It brings simplicity and precision that delivers benefits across our entire organisation."