Getting it right first time – How to build an effective DLO

Based on the experience of our client partner, One Vision Housing, this white paper explores the driving factors behind their decision to insource, together with how they achieved a 20% increase in productivity and transformed their ‘appointments made at first contact’ from 45% to 98%.

We also look at why a housing provider may choose to bring its repairs and maintenance service in-house, and the steps it should take when doing so.

Download the white paper