It’s all about expectation – in Housing Executive Magazine’s latest issue, we talk about the importance of understanding your customers’ perspectives to deliver a more positive repairs and maintenance service.
The condition of social housing accommodation has been in the media a lot recently, with tenant dissatisfaction fuelling the fire. When it comes to repairs and maintenance, tenants are often left feeling that they aren’t receiving the kind of customer-centric service they are used to from other industries.
How can housing associations address the unequivocal fact that tenant expectations have changed, driven by improved service delivery in other sectors?
Read our article for practical advice on how to better understand your customers’ perspectives and embrace change to move your service delivery forward.
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