Langstane Housing Association is on a mission to modernise their ways of working. As part of their current IT strategy, they are looking at moving from on-premise solutions to SaaS products which will enable the social landlord to automate tasks wherever possible.

Marcie Ballance, Director of Property at Langstane Housing Association said: “Our current job management system is coming up to end of life in October and is tied to a housing management system that we are moving away from because it’s server based. We therefore decided to take the leap and we are implementing a new SaaS housing management & finance system. So, we needed a job management system that would integrate with the new housing management system and allow us to manage our jobs effectively whilst also helping us achieve overall higher levels of efficiency within our repairs service.

“When we saw Oneserve, we were immediately impressed by how easy it was to schedule jobs, whether dynamically or manually, and the way that the software assists with estimating travel times. The feature of configurable dashboard information means that we can ensure schedulers have complete visibility of their jobs as well as the ability to attach information such as photos and surveys to jobs before they are issued to the operatives. This means that we can reduce the need for return visits, which are both costly to us as an organisation and inconvenient for our customers. We have also added the Track My Operative feature so that we can give our customers better estimates of when our operatives will arrive at a job and we also hope that this feature will help us reduce our no-access visits. 

“Ultimately, Oneserve was able to provide all the features we needed at a cost that was competitive and affordable. We have also found the Oneserve team to be very friendly and informative and we look forward to building a good long-term partnership with them as we continue on our mission to achieve higher levels of efficiency within our repairs service.”