Oneserve and Help me Fix
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Oneserve announces partnership with Help me Fix to further strengthen its social housing property management solutions

Oneserve announces partnership with Help me Fix to further strengthen its social housing property management solutions

Oneserve, a leading provider of Job Management software for the social housing sector, has announced a new partnership with the pioneering repair diagnostic and triage solution, Help me Fix.

This partnership is set to further enhance Oneserve’s offering to social housing providers and contractors, delivering more improvements in service quality, tenant satisfaction, cost efficiency and maintenance management.

Help me Fix uses advanced artificial intelligence and video technology to streamline repair workflows and optimise operational efficiency. By integrating Help me Fix, Oneserve will enable its clients to solve simple repairs remotely, helping to further increase first-time-fix rates and reduce unnecessary costly visits.

This partnership is particularly important with the new social housing sector regulations focusing on increasing customer satisfaction levels through better homes and improved service delivery.

Oneserve Chief Executive, Chris Proctor, said: “We are delighted to join forces with Help me Fix. Their cutting-edge technology perfectly complements our property management software, enabling us to provide an even higher level of service to our clients.

“This partnership will not only enhance the quality and efficiency of our clients’ operations but also significantly reduce costs. With the raft of new social housing sector regulations focusing on increasing customer satisfaction levels through maintaining better homes and improved service delivery, this collaboration positions us to help our clients meet these new standards efficiently and effectively.”

Help me Fix Chief Executive Officer, Ettan Bazil, said: “We are thrilled to partner with Oneserve, a technology leader in the social housing sector. This collaboration aligns perfectly with our mission to revolutionise repairs management through technology.

“By integrating Help me Fix’s advanced AI and video diagnostic capabilities with Oneserve’s robust job management platform, we are set to significantly enhance service delivery for social housing providers. This partnership not only promises to improve operational efficiency and reduce costs but also aims to elevate tenant satisfaction by ensuring quicker, more accurate repairs. Together, we are committed to meeting the new regulatory standards and delivering better homes and services to our communities.”

Help me Fix’s platform is designed to deliver a seamless repair experience by diagnosing issues accurately and promptly for operatives. The AI-driven technology and real-time video support ensure that problems are identified and resolved swiftly, reducing downtime and improving tenant satisfaction.

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