INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site www.oneserve.co.uk (our site). This includes information provided at the time of accessing or registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site. In particular, this may include details of your name, address, email address, telephone number, (including mobile number), fax number, any information that you provide about areas of interest to you, information that you provide in response to any Oneserve marketing campaigns, and any other personal information disclosed by you.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
MORE ABOUT OUR COOKIES:
Social Website Cookies – So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Third party functions – Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties
Visitor Statistics Cookies – We use: Google Analytics and Pardot
Pardot sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. Pardot cookies do not store personally identifying information, they store only a unique identifier.
Additional Information: http://www.pardot.com/faqs/prospects/pardot-track-activities/
Advertising Cookies – Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.
You can learn more about online advertising at http://www.youronlinechoices.com . You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer. We use:
Remarketing Cookies – You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.
Turning Cookies Off – You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
List of cookies:
Session – Session tracking cookie. Session cookies do not collect information from the user’s computer. They typically will store information in the form of a session identification that does not personally identify the user.
GEUP, PREF, VISITOR_INFO1_LIVE, YSC
We use YouTube to embed a selection of videos on our website. The VISITOR_INFO1_LIVE cookie attempts to estimate your bandwidth. The YSC cookie is set by YouTube and is a 3rd party cookie served by the domain youtube.com. The PREF cookie may be used by YouTube to store session preferences that relate to your activity when watching the embedded videos. The GEUP cookie is being used for playing a youtube video. It is being set during loading a youtube video.
NID & PREF
Google cookies used to help customise ads on Google properties, like Google Search. Cookies are used to remember most recent searches, previous interactions with our ads or search results, and an our website. This helps us to show customised ads on Google.
Cookie which identifies the user, used by Zopim Online Chat widget.
__utmz, __utmc, __utmb, __utma, __utmt
These cookies are used to collect information about how visitors use our website i.e. the number of visitors, the pages visited on the website and where the visitors have come from to the website. The cookies collect information in an anonymous form. The information is used to compile reports to help us improve the site.
Visitor Cookie: The visitor cookie includes the name “visitor_id” plus the unique identifier, which is derived from the tracking code placed on your site. The value stored is the unique ID for the visitor. For example, cookie name “visitor_id12345″ stores the visitor value “123456789,” where 12345 is the account identifier and 123456789 represents the visitor ID. This cookie is set by our tracking code on visitors and prospects.
Pi_opt_in – Opt In Cookie: The persistent cookie named “pi_opt_in” is what we use to stay in compliance with the “Do Not Track” initiative. Pardot’s tracking code can optionally respect these headers and does not use cookie-based tracking for any visitors with that setting enabled. What is still tracked?
- Form and landing page submissions
- Email sends, opens, and clicks
Pardot App Session Cookie: The session cookie named “pardot” is only set if you’re logged into our app as a user (i.e. prospects will not have this cookie set).
Twitter – Twitter provides www.tribefirst.co.uk with functionality to spread our content via social media. Twitter uses this cookie to determine if a twitter user is available to share content or not. Click here for information on how to reject or delete this cookie
Share this – Share This provides www.tribefirst.co.uk with functionality to spread our websites content via social media or email. The cookies are required to operate this functionality. Click here for information on how to reject or delete this cookie
Facebook – Facebook provides www.tribefirst.co.uk with functionality to spread our content via social media. Facebook uses this cookie to determine if a facebook user is available to share content or not. Click here for information on how to reject or delete this cookie
LinkedIn – LinkedIn provides www.tribefirst.co.uk with functionality to spread our content via social media. LinkedIn uses this cookie to determine if a LinkedIn user is available to share content or not. Click here for information on how to reject or delete this cookie
WHERE WE STORE YOUR PERSONAL DATA
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service and keep you up to date with any news.
- To notify you about changes to our product or service that we feel may be of interest.
- To contact you for you views and opinions relating to your industry, our business and any other areas we feel relevant.
- To email you about our product and related product information.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Oneserve Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.