SES

Helping SES Water manage a 290 people team that supplies water to 707’000 consumers.

SES Water delivers water to over 300,000 properties across the east of England. Their team of 290 people maintains a continual supply of water to 707,000 consumers through the effective management of eight treatment works, 23 pumping stations, 31 operational service reservoirs & water towers and 2,153 miles of water mains.

Reliable data informing better decision making

A clean, end-to-end solution

Team cohesion through mobile working

Oneserve’s user interface was a stand-out feature for us that outshone the competition.

Jeremy Heath, Innovation manager – SES Water

The Challenge

The Challenge

At its core, SES Water aims to deliver a consistent and efficient service. Vital to achieving this is the need to minimise supply interruptions and leakage across the 322 sq miles that they operate. Originally, they relied upon paper, spreadsheets and an internally developed software solution to maintain their services. Although this system had its merits, the self-built element of it meant all changes or queries had to be directed towards the small team that developed the solution. This often caused bottlenecks and meant the software was unable to evolve as quickly as the organisation required. To improve efficiencies and visibility of the work they carry out, whilst also having the flexibility to evolve their processes, they started to explore how job management systems could help.

The Solution

The Solution

At its core, SES Water aims to deliver a consistent and efficient service. Vital to achieving this is the need to minimise supply interruptions and leakage across the 322 sq miles that they operate. Originally, they relied upon paper, spreadsheets and an internally developed software solution to maintain their services. Although this system had its merits, the self-built element of it meant all changes or queries had to be directed towards the small team that developed the solution. This often caused bottlenecks and meant the software was unable to evolve as quickly as the organisation required. To improve efficiencies and visibility of the work they carry out, whilst also having the flexibility to evolve their processes, they started to explore how job management systems could help.




The Result

707’000 customers served.
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With Oneserve we can capture information in various formats, from images to data, such as water quality recordings and risk assessment surveys. This information is located in one place, providing a single version of the truth for anyone that requires access.

David Samuel, Project Manager – SES Water

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