By Liam Bentley, Operations Manager for Repairs and Voids, Hillingdon Council As the Operations Manager for Repairs and Voids at Hillingdon Council, I’m deeply aware of the impact that damp, mould, and condensation (DMC) issues can have on our residents. With about 35,000 to 40,000 repairs each year across a diverse property stock of around …
How Hillingdon Council is using Oneserve to maintain better homes Read More »
The challenges presented by poor data (or lack of key data ….or any data at all) and record-keeping are increasingly evident in the housing sector, causing distress and basic health and safety issues for tenants and eroding trust in landlords.
By Chris Proctor A Hollywood film about two LAPD narcotics officers isn’t the most obvious place to find lessons for the social housing sector. But 2001’s Training Day starring Denzel Washington and Ethan Hawke has a line in it which has always struck me as critical to my line of work (which is admittedly quite …
In social Housing what you can prove is more important than what you know Read More »
The latest Housing Ombudsman report which reviewed service complaints between 2021-2022, has highlighted that one of the biggest complaints is that more action needs to be taken by landlords to improve the quality of homes and service. Social Housing landlords undoubtedly face many challenges currently from upgrading their properties to meet minimum energy efficiency standards, …
Improve your repairs service with customer obsession Read More »
How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …
How to use KPIs to measure your service delivery processes Read More »
Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …
4 Key Field Service KPIs for Social Housing Providers Read More »
As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …
Our latest blog from Oneserve Chief Executive Christopher Proctor This September’s quarterly survey from the Regulator of Social Housing made for grim reading for the sector. Inflation and labour and material shortages are hammering providers’ ability to deliver on planned investment in everything from new affordable homes to repairs and maintenance programmes. Across the country, not …
Can technology help landlords facing cost-of-living pressures? Read More »
The third episode of our podcast series is here. During this episode with our CEO Chris Proctor, we discuss the impact of rising costs, a shrinking workforce, and how technology can assist in meeting the challenges of the future in the social housing sector. If you missed the last episode, you can find it here. …
Oneserve Talk Podcast – Episode 3: Social Housing Sector Challenges Read More »
Every one of us work in a business that requires process and yet so many of us find the subject uninspiring. But despite our initial lack of interest, we all need to wake up to the importance of processes particularly when delivering repairs and maintenance services.
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