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How Hillingdon Council is using Oneserve to maintain better homes

How Hillingdon Council is using Oneserve to maintain better homes

By Liam Bentley, Operations Manager for Repairs and Voids, Hillingdon Council As the Operations Manager for Repairs and Voids at Hillingdon Council, I’m deeply aware of the impact that damp, mould, and condensation (DMC) issues can have on our residents. With about 35,000 to 40,000 repairs each year across a diverse property stock of around …

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In social Housing what you can prove is more important than what you know

By Chris Proctor A Hollywood film about two LAPD narcotics officers isn’t the most obvious place to find lessons for the social housing sector. But 2001’s Training Day starring Denzel Washington and Ethan Hawke has a line in it which has always struck me as critical to my line of work (which is admittedly quite …

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Improve your repairs service with customer obsession

The latest Housing Ombudsman report which reviewed service complaints between 2021-2022, has highlighted that one of the biggest complaints is that more action needs to be taken by landlords to improve the quality of homes and service. Social Housing landlords undoubtedly face many challenges currently from upgrading their properties to meet minimum energy efficiency standards, …

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How to use KPIs to measure your service delivery processes 

How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …

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4 Key Field Service KPIs for Social Housing Providers

Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …

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How to create capacity for retrofit projects 

As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …

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Can technology help landlords facing cost-of-living pressures?

Our latest blog from Oneserve Chief Executive Christopher Proctor This September’s quarterly survey from the Regulator of Social Housing made for grim reading for the sector. Inflation and labour and material shortages are hammering providers’ ability to deliver on planned investment in everything from new affordable homes to repairs and maintenance programmes. Across the country, not …

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