Social Housing

Navigating the age gap - why social housing must adapt to the Amazon-era

Navigating the age gap: Why social housing must adapt to the Amazon-era

As the social housing landscape continues to evolve, a not-so-silent battle brews beneath the surface. The expectations of younger tenants are going against the status quo. Gone are the days when having a roof that doesn’t leak and heating that works are enough to score top marks on a tenant satisfaction survey. Today’s 18-34 year …

Navigating the age gap: Why social housing must adapt to the Amazon-era Read More »

Beyond the basics - why tenants should expect more than just a safe home

Beyond the basics: Why tenants should expect more than just a safe home

Picture this: you’re scrolling through your phone, deciding whether to switch your mobile provider based on countless reviews and ratings online.  The freedom to choose products and services based on others’ experiences is something we take for granted in many aspects of our lives, from where we eat to who provides our internet. Yet, when …

Beyond the basics: Why tenants should expect more than just a safe home Read More »

Five star Power: Why tenants should be able to rate their landlord like their favourite restaurant

Five-star power

Why tenants should be able to rate their landlord like their favourite restaurant. We rate everything these days. Go out for a nice meal? Rate it. Watch a film on Netflix? Rate it. That new gadget you bought online, which arrived on time and works a treat? You’re likely to be straight onto the website …

Five-star power Read More »

Embracing data Excellence

Embracing data excellence in Social Housing: A key to meeting the Regulator’s objective

By Chris Proctor, Chief Executive, Oneserve The message couldn’t have been clearer: the fundamental role of social landlords is to provide safe, well-maintained homes and to build new social homes for those in need.   This warning shot was delivered by Bernadette Conroy, Chair of the Regulator of Social Housing, at last week’s Social Housing …

Embracing data excellence in Social Housing: A key to meeting the Regulator’s objective Read More »

How Hillingdon Council is using Oneserve to maintain better homes

How Hillingdon Council is using Oneserve to maintain better homes

By Liam Bentley, Operations Manager for Repairs and Voids, Hillingdon Council As the Operations Manager for Repairs and Voids at Hillingdon Council, I’m deeply aware of the impact that damp, mould, and condensation (DMC) issues can have on our residents. With about 35,000 to 40,000 repairs each year across a diverse property stock of around …

How Hillingdon Council is using Oneserve to maintain better homes Read More »

In social Housing what you can prove is more important than what you know

By Chris Proctor A Hollywood film about two LAPD narcotics officers isn’t the most obvious place to find lessons for the social housing sector. But 2001’s Training Day starring Denzel Washington and Ethan Hawke has a line in it which has always struck me as critical to my line of work (which is admittedly quite …

In social Housing what you can prove is more important than what you know Read More »

Improve your repairs service with customer obsession

The latest Housing Ombudsman report which reviewed service complaints between 2021-2022, has highlighted that one of the biggest complaints is that more action needs to be taken by landlords to improve the quality of homes and service. Social Housing landlords undoubtedly face many challenges currently from upgrading their properties to meet minimum energy efficiency standards, …

Improve your repairs service with customer obsession Read More »

How to use KPIs to measure your service delivery processes 

How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …

How to use KPIs to measure your service delivery processes  Read More »