How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …
How to use KPIs to measure your service delivery processes Read More »
Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …
4 Key Field Service KPIs for Social Housing Providers Read More »
As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …
With the UK’s current cost of living crisis and other recent news reports putting the condition and suitability of the country’s social housing stock into question, the retrofit topic has again become a major subject of discussion. A perfect storm has been created where rising bills are putting many social housing tenants into fuel poverty …
It’s time to put retrofit schemes at the top of the agenda Read More »
Our latest blog from Oneserve Chief Executive Christopher Proctor This September’s quarterly survey from the Regulator of Social Housing made for grim reading for the sector. Inflation and labour and material shortages are hammering providers’ ability to deliver on planned investment in everything from new affordable homes to repairs and maintenance programmes. Across the country, not …
Can technology help landlords facing cost-of-living pressures? Read More »
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