The top strategic action for two-thirds of service organisations is to improve the metrics or key performance indicators (KPIs) used to measure field service performance. But how do you know which field service metrics to measure?
This eBook looks at the complexities contractors currently face, reflecting on today’s lessons and providing guidance on the changes you will need to make to successfully get your business beyond this crisis. Discover how you can: Drive resilience during lockdown Deliver strategies to build a stronger future Adapt to working in unprecedented times Overcome today’s …
In a world where we have all become very familiar with receiving real-time updates from big brands like Amazon, Uber and DPD, Oneserve’s latest new feature allows you to deliver an enhanced experience to your customers, through sending real-time updates on the day of their appointment to keep them better informed.