customer experience

Navigating the new Consumer Standards

Navigating the new Consumer Standards: Five key insights for Contractors in Social Housing

Contractors – you’re the backbone of the social housing sector. You’re entrusted with the critical task of maintaining properties and ensuring tenants receive essential services. However, with the introduction of the new Regulator of Social Housing’s Consumer Standards, the landscape is evolving, demanding greater accountability and compliance. This in turn means that your social housing

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Podcast - Islington council - Track My Operative

Track My Operative: Enhancing resident engagement within repairs services

In this podcast, Daniel Watkins, Programme Manager – Housing Property Services at Islington Council, tells us about how the council are using Oneserve’s Track My Operative feature to improve their service delivery and forge stronger, more transparent relationships with their tenants. Daniel discusses how this innovative technology has been adopted by the council to help

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Navigating the age gap - why social housing must adapt to the Amazon-era

Navigating the age gap: Why social housing must adapt to the Amazon-era

As the social housing landscape continues to evolve, a not-so-silent battle brews beneath the surface. The expectations of younger tenants are going against the status quo. Gone are the days when having a roof that doesn’t leak and heating that works are enough to score top marks on a tenant satisfaction survey. Today’s 18-34 year

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Beyond the basics - why tenants should expect more than just a safe home

Beyond the basics: Why tenants should expect more than just a safe home

Picture this: you’re scrolling through your phone, deciding whether to switch your mobile provider based on countless reviews and ratings online.  The freedom to choose products and services based on others’ experiences is something we take for granted in many aspects of our lives, from where we eat to who provides our internet. Yet, when

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Five star Power: Why tenants should be able to rate their landlord like their favourite restaurant

Five-star power

Why tenants should be able to rate their landlord like their favourite restaurant. We rate everything these days. Go out for a nice meal? Rate it. Watch a film on Netflix? Rate it. That new gadget you bought online, which arrived on time and works a treat? You’re likely to be straight onto the website

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Find out how the Sovini Group have transformed their service delivery through Oneserve

Find out how the Sovini Group have transformed their service delivery through Oneserve

In this podcast, David Cater, IT Operations Director at Sovini Group, tells us about how the Sovini Group are using Oneserve to transform all aspects of its repairs, voids and more recently, risk and compliance services. David talks us through how they have used the self-service functionality within Oneserve to create their own workflows and

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Embracing data Excellence

Embracing data excellence in Social Housing: A key to meeting the Regulator’s objective

By Chris Proctor, Chief Executive, Oneserve The message couldn’t have been clearer: the fundamental role of social landlords is to provide safe, well-maintained homes and to build new social homes for those in need.   This warning shot was delivered by Bernadette Conroy, Chair of the Regulator of Social Housing, at last week’s Social Housing

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