Find out first-hand how Hillingdon Council are tackling damp and mould with Oneserve. In this podcast, Liam Bentley, Operations Manager for Repairs and Voids at Hillingdon Council, talks us through the damp and mould challenge the Council faces and how they have adapted their use of Oneserve to set up a robust process for logging, …
Gain an understanding of Oneserve’s revealing ‘Beyond Four Walls’ tenant perspective report in this insightful podcast. Oneserve Chief Executive, Chris Proctor, offers his expert analysis on Oneserve’s ‘Beyond Four Walls’ survey results which saw the views of over 500 UK Social Housing tenants recorded. The survey results reveal the true perceptions and experiences of social …
Beyond Four Walls: Unveiling tenant perspectives in UK Social Housing Read More »
In the latest Oneserve podcast, our CEO, Chris Proctor discusses how good data can help housing providers make better decisions, improve service delivery, and ultimately enhance the lives of tenants. If you’re interested in learning more about good data in social housing, we invite you to attend our upcoming webinar on March 30th. Our panel …
Meet Lisa Tomlins, Oneserve’s Technical Consultant. We catch up with Lisa to find out more about her career, her role at Oneserve and how she is support housing associations across the UK. To listen to our other Meet the Team podcasts, please click here. To keep up to date with everything happening in UK social …
Oneserve Talk Podcast – Meet the Team – Lisa Tomlins Read More »
How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …
How to use KPIs to measure your service delivery processes Read More »
Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …
4 Key Field Service KPIs for Social Housing Providers Read More »
As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …
Oneserve Chief Executive, Chris Proctor looks ahead to 2023 and the challenges and opportunities facing the social housing sector.
With the UK’s current cost of living crisis and other recent news reports putting the condition and suitability of the country’s social housing stock into question, the retrofit topic has again become a major subject of discussion. A perfect storm has been created where rising bills are putting many social housing tenants into fuel poverty …
It’s time to put retrofit schemes at the top of the agenda Read More »
Our latest blog from Oneserve Chief Executive Christopher Proctor. The obvious solution to a problem isn’t always the best one. Let’s take the war in Ukraine, which has impacted global oil and gas supplies. Finding new fossil fuel supplies might be the obvious solution – to replace like with like. But is it the most sustainable …
Looking beyond the obvious to fix labour shortages Read More »
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