Find out first-hand how Hillingdon Council are tackling damp and mould with Oneserve. In this podcast, Liam Bentley, Operations Manager for Repairs and Voids at Hillingdon Council, talks us through the damp and mould challenge the Council faces and how they have adapted their use of Oneserve to set up a robust process for logging, …
Gain an understanding of Oneserve’s revealing ‘Beyond Four Walls’ tenant perspective report in this insightful podcast. Oneserve Chief Executive, Chris Proctor, offers his expert analysis on Oneserve’s ‘Beyond Four Walls’ survey results which saw the views of over 500 UK Social Housing tenants recorded. The survey results reveal the true perceptions and experiences of social …
Beyond Four Walls: Unveiling tenant perspectives in UK Social Housing Read More »
When Loreburn Housing Association decided the time had come to look for a new job
management system, they knew that finding a new software partner with dedicated social
housing expertise and a proven track history of delivering excellent customer service, was a
must.
Langstane Housing Association is on a mission to modernise their ways of working. As part of their current IT strategy, they are looking at moving from on-premise solutions to SaaS products which will enable the social landlord to automate tasks wherever possible.
Irwell Valley Homes are on a journey to refresh their digital strategy. Within this, they were looking for job management software that offered good product flexibility as well as integrated repair and scheduling capabilities.
In the latest Oneserve podcast, our CEO, Chris Proctor discusses how good data can help housing providers make better decisions, improve service delivery, and ultimately enhance the lives of tenants. If you’re interested in learning more about good data in social housing, we invite you to attend our upcoming webinar on March 30th. Our panel …
Meet Lisa Tomlins, Oneserve’s Technical Consultant. We catch up with Lisa to find out more about her career, her role at Oneserve and how she is support housing associations across the UK. To listen to our other Meet the Team podcasts, please click here. To keep up to date with everything happening in UK social …
Oneserve Talk Podcast – Meet the Team – Lisa Tomlins Read More »
How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …
How to use KPIs to measure your service delivery processes Read More »
Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …
4 Key Field Service KPIs for Social Housing Providers Read More »
As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …
Customer information
Contact Us
